Dear Szabolcs,

We sincerely appreciate your feedback and understand your concerns. Our team has thoroughly reviewed your account, and we couldn't find any records of chatting with our support via chat on the webpage or bonus refusals linked to your profile.

You only contacted us via email and your personal VIP manager John was helping you out. And account under your specified email was closed per your request by your VIP manager.

If you believe there has been any misunderstanding, we kindly encourage you to reach out to our support team directly so we can further investigate and clarify the situation. Our goal is to provide you with the best possible experience, and we’re here to assist you.

Thank you for acknowledging our support team's efforts—we're always happy to help!

We are sorry to hear that you had such feelings. We would like to assure you that the change of domain does not affect the game mechanics or the chances of winning - all slots are based on a certified random number generator, and the results remain completely honest. Wins and losses are purely down to luck, and all players have the same chances.

We appreciate your feedback. If you have any questions or need help, our support team is ready to help!

Thank you for your feedback. We are sorry to hear that you had difficulties at first, but we are happy that your deposit via Skrill was successful and that you even managed to make a profit - congratulations!

We want to assure you that all reviews on our platform are genuine and come from our players. If you have any questions about your withdrawal or need further assistance, our support team is happy to help you.

We hope your experience remains positive and wish you good luck in your next games!

Best regards,
Your Wingaga team

Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie anfangs Schwierigkeiten hatten. Wir freuen uns jedoch, dass Ihre Einzahlung über Skrill erfolgreich war und Sie sogar einen Gewinn erzielen konnten – herzlichen Glückwunsch!

Wir möchten Ihnen versichern, dass alle Bewertungen auf unserer Plattform echt sind und von unseren Spielern stammen. Wenn Sie Fragen zu Ihrer Auszahlung haben oder weitere Unterstützung benötigen, steht unser Support-Team gerne für Sie bereit.

Wir hoffen, dass Ihr Erlebnis weiterhin positiv bleibt und wünschen Ihnen viel Glück für Ihre nächsten Spiele!

Mit freundlichen Grüßen,
Ihr Wingaga-Team

Dear player,
We could check the situation and assist the customer with login and/or refund, if the case applies to our T&C, but we cannot even confirm that the comment was left by the player of King Billy. Please, provide us with the correct email and we will check everything.

Dear Szabolcs,

We really appreciate your feedback, it is really important for us as it helps to improve our service. We deeply regret that you had a negative experience. We're also happy to hear that you liked our site overall.

However, we would like to inform you that KYC is a standard and mandatory process before withdrawing funds and it is quick process. If you are missing any documents for a withdrawal, you will receive a full list of required documents by email immediately, and your VIP manager is always happy to help you with verification.

Also, your withdrawals were processed according to our rules, which are specified in our terms and conditions, you can find it on our website. Unfortunately, if you cancel an active withdrawal and create a new one, your request will be processed from the beginning again, and the waiting time will be updated accordingly.

If you have any additional questions, feel free to contact your VIP manager or the support team with any questions. It is always a pleasure to help you.

Sincerest wishes,
BingoBonga team.