Dear BorisO!

We sincerely apologize for the delay caused by an issue with the bank. While the withdrawals were approved on our end, they were declined by the payment provider. We will do our best to expedite the withdrawal process for you!

Best regards,
Immerion Casino

Hello BorisO

We are sorry your experience at Donbet Casino did not meet your expectations.

The welcome bonus that you mentioned, gives 150% of the deposited funds and plus the freespins that need to be manually activated.

You cancelled a bonus and requested the freespins after, that is the reason our live chat agent told you that the freespins were expired.

For further questions do not hesitate to reach out to us at support@donbet.com

Best regards,
Donbet team.

Dear Boris,
thank you for taking the time to share your feedback. We appreciate every review as it helps us improve the experience for all our players.

We’re sorry to hear that your experience did not meet your expectations. Given that you were new to the site and only spent 20 euros, we’re not entirely sure how the conclusion about RTP was reached, but we do understand your concern. We also noticed your mention of a 4-5 euro profit, which has caused some confusion, but we appreciate your input nonetheless.

Your review has brought up some interesting points that we will definitely look into. Thank you again for your feedback!

Victoria

Hello,

Thank you for your feedback. We’re sorry to hear about your experience and any frustration it may have caused.
We’d like to clarify how our no-deposit bonus works: when you use the free spins (FS), the winnings are credited to your bonus balance, which is initially locked for gameplay. To unlock and continue playing, a deposit is required. Once you successfully meet the wagering requirements, the funds from your bonus balance are transferred to your real balance, allowing you to potentially multiply your winnings.

We understand that this might not have been clear initially, and we appreciate your feedback, as it helps us improve our communication about bonus terms.

If you have any further questions or need assistance, please feel free to reach out to our customer support team.

Thank you for your understanding.