JackTop Casino - загальне обговорення (Сторінка 10)

I have experienced the same scenario and the worst part is that in no time your account no longer works and communication is no longer possible

ik heb de zelfde senario mee gemaakt en ergste is nog dat er binnen de kortste keren je account niet meer werkt een geen communicatie meer mogelijk is

Oh so it's not a good situation. What made you lose your money in the end ? In cases like this, even though I know it's not easy, you shouldn't do anything with the funds, because now I'm worried that it won't be possible to help you when you've lost everything. 

I am very sorry that your withdrawal has been cancelled a lot of times, but if it was quite a lot of money I would certainly not play with it until everything is sorted out. We'll see what Veronica has to say, but I wouldn't be optimistic. 😕

Let me understand the meaning of your answer.

Did you read what I wrote??

I had asked for the account to be suspended three times and it was not applied!!!!

Fammi capire il senso della tua risposta.

Hai letto quello che ho scritto??

Avevo chiesto la sospensione del conto tre volte e non è stata applicata!!!!

I hope they meet a slow and painful end, damned thieves!

Spero che facciano una fine lenta e dolorosa ladri maledetti!

Maybe we can just drop by, but the head office, so to speak, exists, of course I had found a company from where they would operate so I asked if they had fire detectors and spontaneously it disappeared from the website, maybe we should just drop by

Mischien kunnen we gewoon langs gaan aleen het hoofd kantoor zo gezegt bestaat natuurlijk ik had een bedrijf gevonden vanaf waar ze zouden opereren dus ik had gevraagd of ze brand melders hadden en spontaan was het van de website verdwenen mischien moeten we gewoon langs gaan

I need to track down the third-party merchant I made the credit card deposit to to request a chargeback

Yes called Enigma from Budapest

Devo scovare il commerciante di terze parti verso cui ho effettuato il deposito con la carta di credito per chiedere il chargeback

Sì chiama Enigma da Budapest

I thought I had already encountered the worst casinos on the face of the earth but this one tops them all.

These knowingly carry out conduct to cause a player to lose any winnings.

They cancel your withdrawals

You ask them three times to suspend the account so as not to lose the funds and they don't

If you close your gaming account, all the money in your gaming account will be retained

They delay the payment of a withdrawal beyond the deadlines set in their T&Cs (3 days). I have yet to receive the withdrawal money I entered on Friday!

They offer no protection to players and do everything they can to make you lose what you have won.

Blacklisted casino and you still manage to give it a good rating..

Pensavo di avere incontrato già i peggiori casinò sulla faccia della terra ma questo supera tutti.

Questi attuano consapevolmente una condotta per far perdere le eventuali vincite di un giocatore.

Ti cancellano i prelievi

Gli chiedi per tre volte di sospendere il conto per non perdere i fondi e non lo fanno

Se chiudi il conto gioco si trattengono tutto il denaro presente sul conto gioco

Ritardano il pagamento di un prelievo oltre i termini stabilito nei loro T&C (3 giorni). Devo ancora ricevere i soldi del prelievo inserito venerdì!

Non offrono nessuna protezione ai giocatori e fanno di tutto per farti perdere quello che hai vinto.

Casinò da blacklist e riuscite ancora a dargli una buona valutazione..

Good day to you.

I know you have heard this many times, yet still:

If you aim to prove the casino is doing something wrong, you simply have to follow the compliant path.

We appreciate your shared feedback, just acknowledge that every time you say something like "Blacklisted casino and you still manage to give it a good rating" while the associated complaint is still in progress, you will get the very same response.

I do still hope that one day you'll understand we are not here to oppose you, and you will restrain from this passive aggression. Can't say your posts have been at least neutral, if you catch my meaning.

🤷‍♀️

Maybe they will pay the ksa

Mischien betalen ze de ksa wel

Maybe. We shall see!

But if they let people register from restricted countries with the intent to not pay them out when they win they should refund all deposits from everyone that ever deposited from said countries.

Have you also tried to see if your country is banned from the casino ? I think it is also necessary before depositing somewhere to avoid similar scenarios. 

Also, did you ask for a self-exclusion or something similar ? According to the complaint I saw that you wanted to close the account but I'm not sure which of the two processes was involved.

Anyway, since I mentioned that you have a complaint, our team will try to find out everything relevant and see if we can help.  

Please let us know the outcome of it, whenever possible. Can not image what it could be, to tell you the truth, the casino operates under the Curaçao (GC) licence, actually.

" If you also deposited with a credit card you can ask the casino directly for a refund of the transactions because they illegally use third-party merchants." - Have you got any proof of this, if I may ask? I am really curious.

Hmm, interesting quite what you found out. Did you also manage to get the refund ? I see from the email it should be the case. 

Also, could you keep us posted or update us on what you discover further ?