JackTop Casino - загальне обговорення (Сторінка 11)

What mail can i use

Why does jacktop have a rating of 7.8?

Waarom heeft jacktop een 7.8 als cijfer

I do not completely understand this question, but I could guess it has something to do with your complaint. Am I right? Hopefully, our team will be able to get in touch with the casino so your issue can be resolved.

Do you, by any chance, know what the reason is that they do not want to communicate with you?

In the meantime, if you wish to have a look, here is the safety index of tis casino explained a bit better. Maybe it will help you to understand how do we review all the online casinos.

They keep me on the line and every time on Trust Pilot I am told to contact support when I do that again, they ignore them

ze houden me aan het lijntje en elke keer op trust pilot wordt er aan gegeven van neem contact op met de support waneer ik dat weer doet negeren ze

Hopefully, our team will have more luck contacting the casino then.🙏

No response after this

Na dit geen reactie meer gehad

I checked your recent complaints to get some idea, and I found you have quite a history with this casino. Is it possible that your earlier complaint against them, which was dismissed as unresolved, is the reason they are avoiding contact with you? According to the details, you were interested in refunds due to a missing Dutch license.

Casinos usually do not respond well to that. We also do not believe you were entitled to a refund.

Well, I sincerely hope I'm mistaken here.

Since every measurable criterion is fairly good, I would say that is why. It is not unusual for players who request refunds because of their Curacao licenses to disagree. Is this the case, perhaps?

Let's just say we have different optics on this subject.

I would like to have a refund, but since this would not be possible, they should not say on trust pilot to contact me, while if I do this there is no response, then in my opinion it is a sham

Ik zou graag een refund hebben maar aan gezien dit niet mogelijk zou zijn moeten ze niet op trust pilot zeggen van neem contact op terwijl als ik dit doet er geen reactie komt dan is het in mijn ogen schijnvertoning

Well obviously it would be best if they got to you. According to the last update you gave in your complaint, I saw that they are again putting it on some department where they should deal with your situation. I wonder if they will write and let you know how it is going and if anything has changed. 

If so I will be here.

What department im waiting for months they blocked my email

I'm sorry, but I'm still quite convinced you expect the casino to pay for the issue described in your previously rejected complaint. It almost seems the casino agrees with the rejection and is not willing to discuss the issue further, even with you.

May I know what makes you believe the casino is still obliged to press this matter forward, please?

I'm referring to this situation:

"If a casino allows players from a certain country to deposit and play, they should pay their legitimate winnings. By the same principle, if a player deposits in a casino and loses, the player is not eligible for a refund.

We can't penalize casinos if they lack any particular license.

After gathering all the information, this complaint will now be rejected."

Perhaps the first one👈 holds the explanation?

"As I explained previously, casinos can close players' accounts whenever and for whatever reason as long as no funds have been confiscated in the process. We would really like to help, but it is impossible for us under these circumstances.

Due to the aforementioned reasons, this complaint will now be rejected. "

Under these circumstances, I would love to understand what kind of response you're expecting. Help me understand that, please.

I ask for my player id

and if that is the case, they must also be honest on Trust Pilot

en als dat zo is moeten ze ook eerlijk zijn op trust pilot

they should be honest, also on trustpilot

ze moeten gwn eerlijk zijn ook op trustpilot

But there are situations where both the player and the casino interpret things in their own way, so sometimes I wouldn't be surprised if things were different on Trustpilot. I guess nobody can force them to do anything and if you send some evidence that is relevant and it still doesn't turn out well, then I guess you know what to think.

I think they make jokes