Gama Casino - загальне обговорення (Сторінка 2)

This remains probably the single worst casino experience I have ever had. I hope everyone avoids this pile of trash.

I think it is worth mentioning that these technical difficulties the casino keep mentioning have been present on their sister site Cat Casino for over a year. This is obviously a lie they use not to pay. Disgusting how this site is not being investigated and the sister site has a 9.3 rating on Guru. They obviously lie and cheat if you read the reviews (the real ones, not the ones by users who have one review and are fake). They use technical difficulties as an excuse to cheat customers.

Disgusting scam.

Hello - I'm sorry I felt ill.

Speaking about sickness, I can only agree, the gambling industry is quite a shady place no wonder you have enough.

Once you realize you don't need to be fooled in any casino anymore because it's just no fun at all, that's what I would mark as the best time to say goodbye! 😀.

It's actually quite sad.

But I'd like to thank you for your effort. Would be nice to see you around someday. ✨

Stay well!

Does not sound good at all. I empathize with your attitude, yet it is the first time I'm hearing about similar issues in their sister casino, lasting longer than a year.

Proving something like that is not an easy task. This is what complaints are for, so if you struggle in another casino - Cat, for instance, submit another one.

I'm sorry to say it, but "it is obviously a lie" is not proper proof, so the index stays the same untill someone proves it undoubtedly.

This is how it works:

https://casino.guru/our-casino-reviews

By taking a look at reviews of Cat Casino on Casino Guru, you can see that the first mentions of this ’technical difficulty’ are dated over a year ago.

There are numerous reviews mentioning the casino claiming that due to technical difficulties, no withdrawals can not be made.

I think there is substantial info from the side of the customers already.

I checked the casino review page and found nothing. Hey! Any chance the info you mentioned is hidden in the older user reviews by any chance?

That would explain a lot.

But the main approach is still the same. The reputation or Data Team won't change ratings based on the forum posts or user reviews, unquestionable proofs are solely needed for that, which means - complaints.

If you feel that something was overlooked, contact the Data Team and share what you gathered:

data@casino.guru

Not much else I could do from my perspective.

I opened an account at Gamma Casino, but I immediately closed it. The reason for this was the link for activating the account, which was marked as not secure, and as they stated there, similar links were used to steal personal data. I am interested in whether anyone else had similar experiences at this casino.

Otvorio sam nalog na Gama kazinu ali sam ga odmah i zatvorio.Razlog tome je bio link za aktivaciju naloga koji je bio označen kao ne siguran i kako su tamo naveli slični linkovi su se koristili za krađu ličnih podataka.Interesuje me da li je još neko imao slična iskustva za ovim kazinom.

Ya know, I've never played at Gamma. Thanks for the info. Unfortunately. I have been a gambler online for many yrs and have done really well actually. That's until this year. Everything has changed, there's no regulators and if there are, the "online Casinos" are paying them off. Sad but true. I'm getting ready to file yet another, not one but 2 claims against 2 casinos. One I've complained about before for non payment. They did pay me on the end but I about fell over when I logged in. Under my profile it says "SKILLED PLAYER" lol. Then they took away all bonuses, promos etc. So, I told them they're crazy and I don't play there anymore. "Duckyluck"... The other is BetUS. Been member for yrs. Everything changed when they sold few yrs back. It's really bad. I'm in for a fight but I've got screen shots plus all communications. They're full of it. Oh, the Guru actually gave them an excellent rating? Don't care the truth always comes our, it's a matter of how long and hard you fight for what's right. It's not even about the money, it's principal. They are snakes, and good at ripping you off. They don't have a license. But they found way to get the Govt of Curaco to regulate them. Costa Rica is where they call home however, they are in Canada. For real. I do my research

It's not fun but if we don't say something nothing will change. Still may not but gotta try

Thanks for reaching out.

Look for my posts, I'll do same with you.

Take care......

Ok, that is serious!

Thanks for the warning! Did you take any screenshots, perhaps? That would be useful!

Hello, and thank you for your part.

May I remind you of the reply button? It's the best way to stay in touch with someone. 😉 Might be handy, right?

Unfortunately, I didn't take a screenshot. I'm writing here now just to see if anyone else had the same experience when signing up at this casino.

Na žalost nisam napravio snimak ekrana.Ovde sad pisao samo da bi video da li je još neko imao ista iskustva prilikom prijave na ovaj kazino.

That's a pity. If something like this happens to you next time, you can take a screenshot and post it here. We'll be glad to see it.

I'm also curious if anyone else will have an experience similar to yours. Is this the first time this has happened to you ? Otherwise, have you had previous experience at any other casino with a comparable issue ?

It's not the first time that something like this has happened to me when registering at one of the casinos. And of course I did the same as in this case with GAMA casino. It's simply not worth the risk. Unfortunately, a large number of, even well-rated casinos, always find excuses to they don't pay you. It happened to me many times, not related to this topic, that they asked for impossible things in order to confirm the account, so that I could later request payment of money.

Nije prvi put da mi se ovako nešto dogodilo prilikom prijave na neki od kazina.I naravno da sam postupio isto kao i u ovom slučaju sa GAMA kazinom.Jednostavno ne vredi rizikovati.Na žalost veliki broj,čak i dobro ocenjenih kazina,uvek pronalaze izgovore da vas ne plate.Mnogo puta mi se desilo,ne vezano za ovu temu,da su tražili nemoguće stvari da bih potvrdio račun,da bih mogao posle da tražim isplatu novca.

I completely understand. If a person suspects the links might be dangerous, it's certainly not worth it to try and play. Perhaps it's a good thing that you've had similar experiences, because now you know what to do and what not to do if you come across such a link.

If we are talking about verification, yes, sometimes it can be a difficult process, but casinos have to protect themselves, just like they should protect the player, in my opinion. If you are interested, you could also start your own thread on this topic in the section- casinos, where you can describe your experiences in more detail, for example with KYC in different casinos. Other players might also be interested, as there is a lot of discussion about KYC. What do you think?

I would also like to ask you additionally, what other casinos have you had problems with links ? Which impossible things did the casinos ask you to verify your account? Let me know. 🙂

I currently have a complaint against Gama here on Guru because Gama does not comply with player protection.

Unfortunately I don't get any clear answers from Casino Guru and the case has been going on for a while. I already have a feeling that Casino Guru will side with the casino again here, although the case is quite clear.

I closed my account there with no option to reopen and permanently and Gama reopened the account anyway.

A permanent ban and no option to reopen also means that under no circumstances can there be an option to reopen the account. Casino Guru is already implying that Gama is right, which is clearly not the case, and I really hope Casino Guru settles this case fairly and in my favor.

Otherwise you are just not credible that you represent the players here. Gama has already been criticized for a number of things and to let that go unpunished would say a lot about you.

Yes, I am angry. Casino Guru will not handle my case, will not contact Gama and then sometime in a few weeks they will turn me down and side with the casino. And then you feel doubly screwed when you have to wait so long without Casino Guru doing anything.

I therefore ask again to contact the management or an affiliate manager of Gama and discuss my case and hand over the money, which is being illegally withheld due to the breach of player protection.

Ich habe derzeit eine Beschwerde gegen Gama hier auf Guru laufen, weil Gama den Spielerschutz nicht einhält.

Leider bekomme ich keine klaren Antworten von Casino Guru und der Fall dauert schon eine Weile. Ich habe bereits jetzt das Gefühl, dass sich Casino Guru hier wieder auf die Seite des Casinos stellen wird, obwohl der Fall ganz klar ist.

Ich habe dort mein Konto geschlossen, ohne Option der Wiedererföffnung und permanent und Gama hat das Konto dennoch wiedereröffnet.

Eine permanente Sperre und ohne Option der Wiedererföffnung, bedeutet auch, dass es unter keinen Umständen eine Option geben kann, das Konto wiederzueröffnen. Casino Guru deutet bereits jetzt schon an, dass Gama im Recht sei, was eindeutig nicht der Fall ist und ich hoffe wirklich, dass Casino Guru diesen Fall fair und zu meinen Gunsten abschließt.

Ansonsten seid ihr einfach nur unglaubwürdig, dass ihr hier die Spieler vertretet. Gama steht hier ja bereits wegen mehrerer Sachen in der Kritik und ein solches Vorgehen ungestraft zu lassen, würde sehr viel über euch aussagen.

Ja, ich ärgere mich. Casino Guru bearbeitet meinen Fall nicht, nimmt keinen Kontakt zu Gama auf und wird mir dann irgendwann in ein paar Wochen eine Absage erteilen und sich auf die Seite des Casinos stellen. Und dann kommt man sich doppelt verarscht vor, wenn man so lange darauf warten muss, ohne dass Casino Guru irgendetwas unternommen hat.

Ich bitte daher nochmals darum, mit dem Management oder einem Affiliate-Manager von Gama Kontakt aufzunehmen und meinen Fall zu besprechen und mir das Geld auszuhändigen, welches durch den nicht eingehaltenen Spielerschutz unrechtmäßig einbehalten wird.

Hello there.

Asking here is not going to work. Admins do not deal with complaints, and complaints handlers are non-present here on the forum - I'm sorry.

Well, I checked out the rejected complaint (closed due to insufficient evidence), and I feel it is probably quite similar to the last one, right?

Well, I think this statement is pretty clear:

"Secondly, the term clearly says that you should send an email if you want to permanently close your account due to gambling addiction, which you didn't do. If you did so, you could easily have proof of such action and our approach to this case would be completely different. You must understand that if the casino shares simple and clear instructions on how to request self-exclusion and you didn't follow them, and on top of that you don't have any proof the casino has been informed about your gambling problem, our options are very limited. I assure you that whenever a player provided valid evidence confirming they requested self-exclusion due to gambling addiction, we did everything we could do to help."

And as far as I see, there is again no mention of the gambling problem in the second (still open) complaint.

I strongly advise you to ask your account to be closed due to gambling issues next time you feel like you need to exclude yourself, otherwise, it will probably end up the same.

I'm just trying to help you understand that asking your account to be closed permanently means no real protection. This is not understood as a self-exclusion.

Believe me when I say I understand you're not happy about the current events.

It is unbelievably outrageous that you are now arguing like this again. A permanent closure, a permanent ban, with no option to reopen and you're about to tell me the casino is right then?

They are in cahoots with the casinos and do not help the players in any way. I'm under no obligation to tell the casino why I want to permanently ban my account forever and pretty much all casinos do a permanent ban and that's exactly what it is. Except Gama doesn't and you're trying to defend that right now.

I have absolutely no sympathy if you pretend that you don't understand. What I write is completely logical and anyone with common sense and just a little bit of logic will understand and see it the same way I do.

If a casino does not respect the explicit request for a permanent, permanent closure with no option to reopen, I repeat, no option to reopen, then clearly the casino has violated player protection and the casino must under no circumstances reopen the account.

The only reason you don't see it that way is that you have a financial interest in the casino and don't mind if a casino breaches player protection.

You are trusted and then that trust is completely betrayed and you laugh up your sleeve with the casino because the players are so gullible and turn to you. I'm not going to put up with it this time and I really hope that you will solve this case the way anyone with no financial interest would solve it, in my favour.

Es ist eine unglaubliche Unverschämtheit, dass Sie jetzt bereits wieder so argumentieren. Eine dauerhafte Schließung, ein permanenter Bann, ohne Option zur Wiedereröffnung und Sie wollen mir gerade erzählen, dass das Casino dann im Recht ist?

Sie stecken mit den Casinos unter einer Decke und helfen den Spielern in keiner Weise weiter. Ich bin nicht dazu verpflichtet dem Casino mitzuteilen warum ich mein Konto dauerhaft und für immer sperren möchte und bei so gut wie allen Casinos ist eine dauerhafte und permanente Sperrung auch genau das. Nur bei Gama nicht und Sie versuchen das gerade zu verteidigen.

Ich habe absolut kein Verständnis dafür, wenn Sie hier so tun als würden Sie das nicht verstehen. Das was ich schreibe ist vollkommen logisch und jeder Mensch mit gesundem Menschenverstand und nur ein bisschen Logik wird das auch verstehen und das genauso sehen wie ich.

Wenn ein Casino den ausdrücklichen Wunsch nach einer permanenten, dauerhaften Schließung, ohne die Option einer Wiedererföffnung, ich wiederhole, ohne die Option einer Wiedererföffnung nicht respektiert, dann hat eindeutig das Casino gegen den Spielerschutz verstoßen und das Casino darf unter keinen Umständen den Account wiedereröffnen.

Dass Sie das anders sehen, liegt nur daran, dass Sie ein finanzielles Interesse an dem Casino haben und keine Probleme damit haben, wenn ein Casino gegen den Spielerschutz verstößt.

Man wendet sich vertrauensvoll an euch und dann wird dieses Vertrauen völlig missbraucht und Sie lachen sich gemeinsam mit dem Casino ins Fäustchen, weil die Spieler so gutgläubig sind und sich an Sie wenden. Dieses Mal lasse ich mir das nicht mehr gefallen und ich hoffe wirklich, dass Sie diesen Fall so aufklären, wie ihn jeder Mensch ohne finanzielles Interesse aufklären würde, nämlich zu meinen Gunsten.

Yeah,

definitely noticed a trend here with Guru protecting mostly Russian-owned, Curacao-based casinos. I find it hard to believe that it is a coincidence these tend to have HIGH SAFETY standards but pretty abysmal customer reviews.

Radka's reply to my accusations of Game and Cat having defended themselves with 'technical issues' is beyond absurd.

Radka, can you not read? It is quite visible from the reviews for _Cat Casino_ that they have had these 'technical difficulties' for over a year.

Isn't it simply because most of casinos in our database are licensed in Curacao? Then we clearly receive most of the complaints against those casinos and in some cases, we clearly stand on their side. You could hardy say that we tend to protect casinos based in Estonia since we don't have enough of them in the database.

Based on what you described here, it may sound like the case is too complicated for external readers, but I'd like to bring some light on it.

When it comes to Casino Guru and complaints related to responsible gambling / accounts closed for gambling addiction etc., we have simple rules that are the basement for all the complaint cases related to it:

Whenever the player asks the casino for the account closure due to gambling issues, gambling addiction, problem gambling or however you'd like to call it and the casino doesn't close the account within a reasonable timeframe (it differs based on how you contact the casino - if it's an email, then let's say 2-3 days should be sufficient), we should stand on the player's side.

When the casino gives the player clear instructions or provides clear instructions on their website regarding the account closure due to above-mentioned reasons and the player fails to follow them, we usually stand on the casino's side.

Whenever the player asks the casino for the account closure without providing the reason and the casino fails to do it or they reopen the account later based on their internal policy, we usually don't punish the casino for it, since the casino has no obligation to keep the account closed for any other reasons that the gambling (health) issues.

It has nothing to do with us protecting certain group of casinos. The approach is always the same.