Casinia Casino - загальне обговорення (Сторінка 9)

Hello, good afternoon, I would like to know why they downgraded me from a VIP level just like that????

hola buenas tardes, me gustaría saber porque me bajaron de un nivel de VIP asi por la cara????

I have another problem, I can't contact the live chat

Εγώ έχω άλλο πρόβλημα δεν μπορώ να επικοινωνήσω με το live chat

For now I'm going to be patient and hold on, but this is starting badly. Today, 3 business days have passed since the first one. Through the game chat, they tell me that they agree with me that this should have been solved. The question is that

I withdrew 500 on 11/06

On 07/11 another 500 and

On 08/11 another 500, so if the first one is already late, the others are the same.

I want to be patient and wait until it doesn't take too long and I trust it but it looks bad

De momento voy a ser paciente y voy a aguantar pero esto empieza mal hoy han pasado los 3 días hábiles del primero por el chat de juego me comentan que están de acuerdo conmigo que esto se tenía que haber solucionado la cuestión es que

yo el 06/11 retire 500

el 07/11 otros 500 y

el 08/11 otros 500 con lo cual si el primero ya llega con retraso los demás igual.

Quiero ser paciente y esperar a que no demore mucho y confío pero pinta mal

Hey, that's probably a question that should be directed to the casino. Did you ask them and did they give you an answer? 

What is the reason you can't contact them? Did your live chat icon disappear or what is the problem? Have you tried sending an email to find out what might be behind it?

I understand why you have this attitude and if the casino doesn't pay you within 14 days, we will try to help you if you file a complaint. 

But for now, let's be patient and see if the casino gets back to you or sends you money. I would be happy if it wasn't prolonged, but the casino needs to sort this delay out. 

If you have anything new, I'll be here. 

In the end I cancelled one, I cancelled the one from 08/11 but I didn't play the money, it's in my account, I prefer not to overload the withdrawals so much, I still have pending withdrawals from 06/11 for an amount of €500 and from 07/11 for another amount of €500. If I don't receive the withdrawals this Friday, can I file a complaint? Since it would be 10 days and to speed things up a bit

Al final he cancelado uno cancele el del 08/11 pero el dinero no lo jugué está en mi cuenta prefiero no sobrecargar tanto los retiros me quedan pendiente de momento del 06/11 por un importe de 500€ y del 07/11 por otro importe de 500€ Si este mismo viernes no me llegan los retiros puedo presenta la queja ? Ya que serían 10 días y por ir agilizando un poco todo

Please someone from the forum that Casinia has paid and that it is true, please answer me and if you can prove it to me

Casinia are the same as legiano?

Casinia son los mismos que legiano?

Okay so don't even play with them, theoretically you can file a complaint but you will get the basic questions for now and our team will wait until the 2 weeks I mentioned are up. Then we will move on and will contact the casino after the investigation if you don't get the money by then. 

Hi, you have enough players who have described their experiences, just go through this thread. 

Try it and you will get the answer to your information. 

From what I've seen, they have no relationship, why do you ask? 

I understand.

So I will continue as I have been doing and in 2 weeks I guess it will be from the 20th I will file a complaint if everything remains the same to see if you can get this to change for now I will have to wait I will not play with them until this is resolved so that my balance does not change or I do not lose it either, let's keep our fingers crossed

Entiendo.

entonces seguiré como hasta ahora y dentro de 2 semanas intuyo que será a partir del día 20 presentaré la queja si todo sigue igual para ver si ustedes pueden conseguir que esto cambie de momento me tocará esperar no jugaré con ellos hasta que esto se resuelva para que no cambie mi saldo ni lo pierda tampoco crucemos los dedos