1win Casino - загальне обговорення (Сторінка 25)

Hello there. I kindly ask you, not to spread your posts all over the forum, there is no need for that. Thank you. You have done the right thing, to submit a complaint with our team. They will do their best, as always, to get it solved. One of the main things, in my opinion, is to be patient and fully cooperate, so the best result can be delivered. Is this your first withdrawal with the particular casino, or you've had another one before? Let's see how the casino will react and cooperate, only after that we will be able to see how the issue will be resolved.

знаю, що гуру казино заохочує роботу шахраїв 1vin, вони не приймають мій відгук, 1vin заблокував мій рахунок півроку тому і не повернув депозит. 1vin заблокував мене в своїй телеграм-групі, тому що я назвав їх шахрайським проектом, вони просили написати їм на електронну пошту, але через півроку ніхто не відповів.

know that the casino guru encourages the work of scammers 1vin, they do not accept my review, 1vin blocked my account six months ago and did not return the deposit. 1vin blocked me in his telegram group because I called them a scam project, they asked me to write to them by email, but six months later no one answered.

Чому моя скарга не приймається? мій відгук також було відхилено. вони заблокували мій акаунт півроку тому після відеоперевірки. Вони просили мене написати на пошту, щоб повернути заставу, але вони не відповіли. Минуло вже півроку. шахраї

Why is my complaint not being accepted? my review was also rejected. they blocked my account six months ago after video verification. They asked me to write to the post office to return my deposit, but they never responded. It's been six months already. scammers

Hello there.

I understand that from your point of view, the situation is quite clear, but still, we do not support unfair practices. Even though our Complaint Team is very busy helping players, I asked specifically for your complaint, and do you know what? You are asked to enter your original complaint and get it reopened. The one you ignored back then. This is all.

The Team just does not accept multiple complaints focused on the very same issue.

Kindly follow this link 👈 then ask the complaint handler to reopen it once more - the button is there.

The user reviews are handled with the very same logic. So don't worry; once your complaint reaches its end, your honest user review will be considered.

I bet you got the rejection explanation, right?

"Hello, and thank you for your review. Since it describes an issue related to your Casino Guru complaint, which was just closed due to your unresponsiveness, you stopped responding, I'm also rejecting this user review. If you'd like to reopen your complaint, feel free to do so. Thank you for your understanding."

I hope your resolution is near!

1winn є одним із найкращих веб-сайтів казино, які коли-небудь використовувалися. Подобається бонус за першу реєстрацію.

1winn is one of the best casino websites ever used. I like the bonus provided for the first registration.

It's great to hear that you've had a positive experience with 1win, and that you appreciate their welcome bonus. It is always important to be aware of the terms and conditions of bonuses and to play responsibly when it comes to online casinos. If you have any specific questions or if there's anything else you're wondering about, I'm here to help!

Det är bra att höra att du har haft en positiv upplevelse med 1win, och att du uppskattar deras välkomstbonus. Det är alltid viktigt att vara medveten om villkoren för bonusar och att spela ansvarsfullt när det gäller online-casinon. Om du har några specifika frågor eller om det är något annat du undrar över, är jag här för att hjälpa till!

Hi, I'm glad you like the casino and you have a good experience here because according to some of the last posts, the opinions are quite mixed. 

As for the bonus, did you manage to win anything from it ? What conditions did it have ? 🙂

Ви отримаєте безкоштовний бонусний ваучер для 1winn, якщо спробуєте зареєструватися, і це один із найкращих сайтів казино.

You will receive a free bonus voucher for 1winn if you try to register and it is one of the best casino websites.

Hmm, on which qualities do you base your opinion about this particular casino, please? 🙂

I hope it's not just the voucher. Don't hesitate to share your further experiences.

Hello, you are right that you should be careful when playing in an online casino and when you take a bonus you should always read the rules or Terms and Conditions carefully. 

It is also nice that you would be willing to help in some questions and it seemed to me as if you were working in the casino when you offered your help. Isn't that right ? 🤔

I am a member of the 1win site. I tried to withdraw about $10,000, but the withdrawal was rejected 48 times in 3 days. So I contacted customer service, but all I got was the same answer, that the withdrawal was rejected due to rejection by the automatic payment system. I've heard this over and over again. I've told them over 10 times that I want a solution to this problem, but all I get back is the same machine-like response. I'm very angry now, and with no feedback whatsoever, I have very low trust in this site.

Hi How did you deposit card, bank transfer or crypto? How are you attempting to withdrawal? Have you withdrawn with this method before at this casino. Do they have a weekly/monthly or even daily limit on how much they will let you withdraw?

З карткою вони не хотіли, щоб я легко виводив її на криптовалюту

With the card they didn’t want me to withdraw it to crypto easily

Hello, I see that you have already received some pretty good questions from nigeljc59, so feel free to answer them. I'll ask you if you have a verified casino account ? How long is this whole withdrawal process taking, because we give casinos 14 days to resolve it. 

I will wait for the reply that will help us in the further direction and we will see if it will be possible to help or if the casino will come up with another response other than the automatic one. 

Hi, do you also have a problem with the withdrawal in this casino ? Can you describe more form your situation please ? You deposited by card and you want to withdraw to crypto yes ? What is the problem you are having that you can't do it ? 

Let me know.

Have you ever lost money?

혹시 돈 박으셨어요?

jinheji1357, id 66302052

I am using this account. However, 23 days have passed with this problem code PMNT-598359, but the customer service center just tells me to wait for a response from the automatic payment system. I don't know how long it will take. Whether it takes a year or two, the customer will be able to return to the web. If the site tells me to wait, do I just have to wait, whether it's 1 year or 10 years?

May I ask what exactly is the issue you are having at this casino? I can not fully understand, you know. Is it some kind of problem with your withdrawal, perhaps? Please be more specific, so we can see whether there is a possibility we could help you out.

Я не розумію, чому ви закрили мою скаргу? Я намагаюся змусити казино виплатити мій депозит, але вони звинувачують мене в тому, що це не мій рахунок, це все фейк, нехай нададуть запис розмови. Я просто хочу повернути свій депозит

I don’t understand why you closed my complaint? I’m trying to get the casino to pay my deposit, but they’re accusing me of saying that it’s not my account, it’s all fake, let them provide a recording of the conversation. I just want my deposit back

Hello, I looked at your complaint and found the reason why it was closed.

It says: "The complaint was closed as unjustified due to unsuccessful KYC (verification video call), which indicates that the person who attended the video call was not the owner/user of the account. In addition, the allegations were related to sports betting, the kind of issue we do not deal with."

So in cases like this, it was hard to help you get your deposits back, and while I'm sorry, there was nothing more that could be done. 😕