Wild.io Casino - загальне обговорення (Сторінка 3)

I can see that you have already submitted a complaint here, and our team will surely do their best to help you out.

Please know that it is nothing unusual that an online casino would make a video call with the player. It is due to the fact that they are not able to see their players face-to-face to verify their identity and be sure that there are no issues at all.

I hope that it will be all resolved as soon as possible and you will be able to receive your money.

Pavel called me a fraud.

It was Casino Guru's fault for misunderstanding my complaint and proceeding with it, and there is nothing wrong with closing the complaint, but it is unfair to unilaterally label someone as a fraud and not give them an opportunity to correct their claim.

Pavel氏は私を詐欺師呼ばわりした

私のクレーム問題を誤解して進めていたのはカジノグルの問題であり、クレームを閉じる事自体も問題ないが、一方的な措置で詐欺師呼ばわりして、訂正する機会を与えないのは公平性に欠けている。

In my email to Pavel, I sent him a video I had taken with my front camera, dated along with the date.

I think I can identify this as myself.

Whether or not you decide to close the Wild.io complaint issue because deciding to apologize would not be in keeping with the purpose of the issue is your problem, so you can do as you like.

However, I would like to correct myself by calling me a fraud.

If the video verification is a way to confirm that, I would send it to CasinoGuru immediately.

Pavel氏へのメールに私自身がインカメで撮影した動画を日付を付けて送った。

これを持って私自身であると判断できるはずだ。

Wild.ioクレーム問題を、謝罪の判断をする事が趣旨にそぐわずに閉じるというのはそちらの問題なので、好きにしてもらっていいです。

しかし、私を詐欺師呼ばわりしたのは訂正していただきたい。

ビデオ検証がそれを確認するための措置だというなら、私は即座にカジノグルへ送信したぞ。

I'm really sorry that you feel this way.

The only problem, as I can see after going through your complaint, is that you did not cooperate with the casino regarding your verification, and that is why we had to reject your complaint.

Please keep in mind that cooperation is always the key point in passing the KYC.

I hope next time you will avoid such issues and be able to cooperate.

I have been writing from beginning to end that there were problems with the KYC verification process, and I have been writing from the beginning that I demand an apology.

I am writing this to explain their unreasonable KYC procedures and to make a public complaint asking for a neutral opinion.

You are the one who has made the wrong assumption and is now calling me a fraudster.

I have undergone KYC with Wild.io to restore my reputation, and the withdrawal process has been completed without any issues.

Surely the people who handled my claim, including Pavel, have something to say about me?

I have already provided my personal information to this site

"Just players committing fraud and playing under someone else's name."

If I say it's a scammer, then this casino site has processed your money to a scammer.

KYC検証の過程に問題があったと終始書いており、私は当初から謝罪を求めるとも書いています

これを記載しており、その為に彼らの非常識なKYC手順を説明し、中立の立場から判断してくれとクレームを公開している

そちらが勝手に勘違いをし、尚且つ私を詐欺師であると発言をしている

私は自身の名誉を回復するためにWild.ioのKYCを受け、問題無く出金処理も完了している

Pavel氏を含めた私のクレームを担当した方々は私に対して何か言うべき事があるのではないですか?

このサイトには既に私の個人情報を提供している

「詐欺行為を働いて他人の名前でプレイするプレイヤーだけです。」

私が詐欺師だと言うならば、このカジノサイトは詐欺師に送金処理をしたということです

I am glad that you were able to finish your verification then.

As we have thousands of complaints coming in, we are not able to go back to any of the rejected ones, so I am sure that now Pavel is not going to say anything about you. If that is what you meant.

Wild.io stole from me and didn’t let me know that I had a supposed additional account. When i asked for my owed bonuses they told me my account was restricted from bonuses. Yet, they persistently send me ads for bonuses. They intended to let me deposit and then deny me for a bogus allegation that I have a second account. They wouldn’t even tell me anything about it. Total scam this plACE DO NOT PLAY AT WILD.io

Are you aware that it is stated in the terms that only one account is allowed per household, though?

Usually it is a common term at online casinos, but maybe our complaint team could really take a look into this. What do you say?

This is a scam I need received my despoit do not add money

Hi, do I understand correctly that you did not get your deposit into the casino? How long has it been? Have you contacted chat to find out more about where it might have failed?

Hello Casino Guru Team,

I have a formal issue with this casino that can't be resolved through support or their complaint email. I simply don't get a response...

Which licensing authority should I contact, and could you please provide me with the email address directly? I've already sent several emails to the GCB, but never received a response. I may have used the wrong email address.

Thank you

Hallo Casino-Guru-Team,

ich habe ein offizielles Problem mit diesem Casino, welches nicht mit dem Support bzw. deren Complain-Email zu lösen ist. Ich bekomme schlicht keine Antwort...

An welche Lizenzbehörde muss ich mich wenden und könnt ihr mir bitte direkt die Email dazugeben? Zwar habe ich schon mehrere Mails an die GCB geschickt, jedoch nie eine Antwort erhalten. Eventuell habe ich die falsche Mail genutzt.

Vielen Dank

I make a despoit it wasn't added to my account twice this game a scam period

Hello!

Sorry to hear about the issue. According to our system, there are two licenses available; therefore, it depends on which license you see when you log in to the casino.

If you see AOFA - use the logo to submit the complaint, because "Complaints can only be filed via a form on the license validator page, and it is noted that only complaints submitted in English will be reviewed. Complaints filed in any other language will not be considered."

GCB is more of a void (being transferred into CGA):

Complaints, including claims against a gaming operator or any other concerns relating to individual operators under the supervision of the CGA, can be sent to [email protected]. However, please note that the CGA does not handle individual disputes between players and gaming operators. (https://www.gamingcontrolcuracao.org/contact )

CGA: https://portal.gamingcontrolcuracao.org/ I am not sure whether this casino has already been transferred or whether they prefer staying just with AOFA.

If you like, we can also take a look into it; it depends on the problem, of course, but if you share more, perhaps we can think something up.

In any case, you are welcome.

So I guess the same questions apply to you. Did you contact the casino and did they say anything about it? They usually want proof of payment or they may advise you to wait for a while. Did you also check with the payment provider to see if the payment was successful and everything went through on your end?

Thank you all .. I was about to deposit and play on wild.io but after seeing all these complaints, I changed my mind. Thats it, I had terrible experience with many online casinos with regard to withdrawal, and came to conclusion that almost 99% of online casinos do not pay the wins. Or at least, if you win more than once, then good luck. So, do not keep high hopes of making income from these online Casinos. Stick to land based ones.