PalmSlots Casino - загальне обговорення (Сторінка 12)

Always here for you. We'll be waiting for the updates.

Hi, I'm in the same situation as you. At the beginning, I was even credited for a maximum of 2 days. Now I'm also at 5 days. Was the withdrawal still being processed for you?

Ciao mi trovo nella tua stessa situazione all inzio addirittura a me venivano accreditati un giorno massimo 2 dopo ora anche io sono a 5 giorni a te il prelievo ti rimaneva in elaborazione?

Money arrived, you are kind as always

Soldi arrivati,voi gentili come sempre

That's really great news. Thank you. Also, thank you for your kind words.

Are you going to stay at this casino, I wonder?🤔

Yes, I'm thinking of staying

Si penso di rimanere

If you wish, keep us informed how it is going there. Thank you for that in advance.😉

Oh well, sorry to hear that's changed to tell you the truth. 

Regarding the slots, we have no warning that they are fake so why does it seem to you that they are ? What is it about the bonus that makes you feel that way ? 🤔

I deleted the post I wrote recently. Sorry, I had a wrong perception. I'll keep playing here. Thanks and sorry again

Ho eliminato il post che ho scritto di recente. Scusatemi ho avuto una percezione errata. Continuerò a gìcare qui. Grazie e scusatemi ancora

You didn't have to do that. If you resolved the situation with the casino and were pleasantly surprised in the end, you could write how you came to the resolution and say that your perspective has changed. It's easier than deleting a post, and other players will get the idea that the casino is trying to accommodate its players. 

But never mind, maybe it will be at least a small lesson for the future. 

Anyway, what happened that changed your mind ? 

Hello good morning, I deleted my post at the casino's request with a little surprise which in the end was of no use. My experience with this casino is very negative, I believe I have been scammed, I have played several times at the slot machine I care about most with countless losses. I believe that the slot was rigged (Netent gonzo's quest slot) in the bonuses on the same reel the same overlapping symbols fall with always blocked payments. I'm sorry to have to tell you about this unpleasant situation but if it can help someone I'm happy.

Salve buongiorno, ho cancellato il mio post dietro richiesta del casinò con un contentino che poi alla fine dei conti non è servito a nulla. La mia esperienza su questo casinò è molto negativa, mi ritengo di essere stato truffato ho giocato più volte alla sloot a cui tengo di più con innumerevoli perdite. Ritengo che la sloot mi è stata truccata (sloot Netent gonzo's quest) nei bonus nello stesso rullo cadono simboli uguali sovrapposti con pagamenti sempre bloccati. Mi dispiace di dover raccontare questa situazione spiacevole ma se può essere d'aiuto a qualcuno ne sono contento.

Hello. Have you, by any chance, mentioned it to the casinos support? They could help somehow, perhaps.

And if you can provide some proof about this issue, we would be more than happy to help you out with the situation. What do you say?

Hi Romi, yes I talked about it several times both in the live chat and to my account manager but I was never really taken into consideration. What proof can I provide? My slot games or do I need a video to show the irregularity?

Ciao Romi, si ne ho parlato più volte sia nella chat live che al mio account manager ma non sono mai stato preso realmente in considerazione. Che prove posso fornire ? Le mie giocate alla sloot o c'è bisogno di un video che mostri l'irregolarità ?

Hello,

I have to admit I'm not very familiar with the issue, hence, the video would be great. On the other hand, games are provided directly from the game provider servers, so there is not much to investigate. Not so smooth graphics may seem suspicious, but mainly the game provider is capable of investigating. Anyway, if you have something, try to send it to our data team: data@casino.guru

But in most cases, we can't be of any help. Original slots simply can't be altered by the casino, it's like watching movie in the cinema - it's merely a stream. Do you know how it works? This guide says it all 👈:

• RNG generates a random number.
• The game’s mathematical module takes the random number and calculates where the reels should stop.
• The game stops the reels at the determined positions and calculates the outcome of the spin.
• The outcome of the spin is then displayed to the player who initiated the spin.

I hate to say it, but there is no independent company focused on "investigating" games, because that would require the same tools game designers use. 🤷‍♂️

I imagine how that sounds, so, feel free to add your point of view.

Hi, I won't send any videos also because I would have to continue playing on this casino and that won't happen. I would also like to add that when I played this slot (gonzo's quest by netent) not only did it spin abnormally but all my winnings were not credited to me. I have been playing with this slot for years in many casinos and only here does it behave like this. I just wanted to inform potential players to stay away from this casino, then everyone does as they see fit. Thanks bye

Ciao, non invierò nessun video anche perché dovrei continuare a giocare su questo casinò e ciò non accadrà. Aggiungo inoltre che quando ho giocato a questa slot ( gonzo's quest di netent) non solo girava in modo anomalo ma non mi venivano accreditate tutte le vincite. Con questa sloot ci gioco da anni su moltissimi casinò e solo quì si comporta così. Volevo solo informare i potenziali giocatori di tenersi lontano da questo casinò, poi ognuno fà come meglio crede. Grazie ciao

Hi,

I think I understand a little bit better now. Simply put, I would request your entire gaming history from the casino if you feel that some legitimate winnings have been missing. You can then file a complaint if you would like. My intention was only to show that it is probably impossible to consult rigged slots these days. Uncredited winnings, however, ought to be visible.

I'll leave that decision to you, of course.

Hi Radka, yes in practice the problem of non-crediting of winnings started to occur when the slot machine started spinning irregularly or when the maximum bet was raised to 100 euros, as long as it was 50 euros this never happened . Now I don't remember the exact day but I can verify from the top-ups I made. Can we claim lost slot machine winnings when this happens?

Ciao Radka , si in pratica il problema dei mancati accrediti delle vincite è iniziato a verificarsi da quando la sloot ha iniziato a girare in modo irregolare ovvero da quando è stato alzato il bet massimo a 100 euro, finquanto era 50 euro questo non è mai successo. Ora non ricordo di preciso il giorno ma posso verificare dalle ricariche che ho effettuato. Possiamo richiedere i mancati accrediti delle vincite sulla sloot da quando ciò accade?

Try to ask about gaming history as Radka suggested and we will see what can be done and what our team would find out. Maybe this case is not as lost as it seems, but of course I won't promise anything in advance and I won't say that it will be solved. But you certainly won't give anything for it, and you'll only be sacrificing your time. 

So what do you think, you're going to go ahead and let the team take a deeper look at it ? 

Good morning, ok I will ask for the history of the plays made on the slot in question. I will keep you updated thanks

Buongiorno, ok chiederò la cronologia delle giocatd effettuate sulla sloot in questione. Vi terrò aggiornati grazie

Of course, if you get it, then you can lodge a complaint and our experts will pay attention to you and see what they find out. 

I'll keep my fingers crossed for you. 🤞