Cusco Casino - загальне обговорення (Сторінка 2)

I still wait thank you

0 seconds there

I've forwarded it to Nick and he said he'll get back to you soon, so don't worry. The timer will be extended and hopefully it will be resolved shortly.

I hope to yes

I saw that Nick has already replied, so hopefully things will speed up now. 🙂

He only is making me very difficult but i am in my right i know for sure i did already answered back to him i wait now again thank you for your answer

Just give Nick some time, please, and he will get the best resolution to your case.

Time yes ofcourse i wait thanks

Thanks, I know it's not the easiest thing to wait for but with so many complaints coming in it's hard to reply right away, but our team is trying to make it as short as possible. 

Anyway, you still haven't heard anything new? 

No i heard nothing new cuscocasino not replied me not at live chat not at my emails

Thank you for the update. I hope the resolution to your case will come soon.

I hope to i still wait thanks

Nick, apparently you haven't made any effort because you have been working against me from the start and making it very difficult for me, you know the rules very well, but never mind, it will be sorted out further with the ksa please delete all my complaint and info please

Oh, I'm so sorry. I saw that your refund is about some legal stuff in your country, and although we would try to help, we don't see in the depth of these things. It's sad that it turned out this way but KSA will hopefully be able to help you better since they are proficient in legal matters in your country. 

Good luck and I hope you will sort it out. If you feel like it, let me know how it goes. 🙁

You all know they are wrong because the netherlands is a restricted country

But delete my complaint everywhere i sort it out with ksa

The complaint team will take care of that, so you don't have to worry

It's fine that Netherlands is restricted, but when the situation turns to legality, we are not able to solve it because we don't have any lawyers here. Especially not when players from different countries come here and legal things are different everywhere. 

Once again, I'm sorry. 

Ok but nick must say that direct not blablabla and than bye he knows that from the beginning our country is a restricted country but its ok i handle it with the ksa i speak theme later about this please delete all info from me also i go try somewhere else thank you bye

So he needed to find out all the essentials first, and just because a country is restricted doesn't mean we wouldn't try to help. But, as I said, once he knew it was about legality, he was powerless in that case. I hope you and KSA can work things out.