Vulkan Vegas Casino - Обліковий запис гравця заблоковано за використання VPN.

So ive been playing for 3 years in this casino and was using VPN all the time. And my accoubt has been blocked now for using VPN. I don't know since when they changed t&c but my funds also been stolen by casino. Very disappointed.

Dear senolismedolis,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m very sorry to hear about your problem.

To better understand your situation, could you please provide more details regarding the timeline of events?

• Specifically, when did you first notice that your account was blocked?
• Additionally, do you have any communication from the casino regarding changes to their terms and conditions regarding the use of VPNs?
• Regarding the funds you mentioned as being stolen, could you elaborate on what happened?
• Are you able to access any transaction history that may shed light on the situation?

Your cooperation in providing these details will help us investigate and work towards a resolution.

• If you have any relevant communication or documentation that you believe would assist us in understanding the situation, please feel free to forward it to petronela.k@casino.guru.

The problem with using the VPN is that you might be involuntarily connected to another IP address that is related to a different casino account in the same gambling establishment, hence, it seems as if you created multiple accounts from one IP address. Or, on the other hand, a player might be using VPN to hide that they’re accessing the casino’s website from a restricted jurisdiction.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear senolismedolis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.