Vinyl Casino - Вилучення гравця відкладено.

Hello. I've been waiting for a payout for 1 week and keep getting put off...

Hallo. Ich warte seit 1 Woche auf eine Auszahlung und werde immer nur vertröstet…

Dear sammy2200888,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

PS: Can you provide the precise URL of the casino website?

okay then I'll wait a bit...

okay dann werde ich noch etwas warten…

Hello. It's me again... The casino is called Vinyl Casino and not Guide Casino and unfortunately I still haven't received a payout after 9 days...

Hallo. Ich nochmal….. Das Casino heißt Vinyl Casino und nicht Guide Casino und eine Auszahlung habe ich noch 9 Tagen leider immer noch nicht….

Thank you very much, sammy2200888, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear sammy2200888,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Vinyl Casino representative to join this conversation.

Dear Vinyl Casino,

Could you please provide clarification, why the player's withdrawal has been delayed?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

Thank you for reaching out!

We would like to inform you that the customer's withdrawal has been processed on May 1st.

With this we consider the case to be resolved.

Best regards,

VinylCasino Administration

Dear sammy2200888,

Could you please confirm, that you have received your withdrawal?

Thank you

Dear sammy2200888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.