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Good morning I find myself with another problem with this casino. Last Saturday I ask for a withdrawal of 3900 euros ... they don't accept it because they answer me that I have to make a maximum of 3 at a time with an amount of 1500 euros each. I do this even if it doesn't seem correct. They spend more than 48 hours but still do not escape anything..the contact and they tell me that there are too many withdrawals pending and are late ... but obviously it is clear that it is an excuse ... among other things on this site I lost a lot ... then as soon as I won a higher amount they started to find excuses .... so after more than 48 hours they told me that today it was escaped ... but nothing when contacting them always took time ... so I cancel the withdrawals and replay them ... and strangely I lose them all in a strange way at the live casino '... I ask that at least the 2 withdrawals of 1500 euro each be returned to my account ... since they did not respect the timing. And above all they are unfair because they do not accept a single withdrawal of more than 1500 euros. It is clear that they disadvantage players. I ask you to contact the casino immediately. And that they give me at least my 3,000 Euros which should have escaped me in 48 hours and they didn't. Help me

Buongiorno mi ritrovo con un altro problema con questo casino '. Chiedo sabato scorso un prelievo di 3900 euro...nn lo accettano poiche mi rispondono che devo farne massimo 3 alla volta con importo di 1500 euro ciascuno. Faccio così anche se non mi sembra corretto. Passano più di 48 ore ma ancora non evadono nulla..li contatto e mi dicono che ci sono troppi prelievi in attesa e sono in ritardo...ma ovviamente è palese che è una scusa...tra l altro su questo sito ho perso molto...poi appena ho vinto un importo più alto hanno iniziato a trovare scuse....quindi passate più di 48 ore mi dicevano che oggi veniva evaso...ma nulla quando li contattano prendevano sempre tempo...quindi annullo i prelievi e li rigioco ...e stranamente li perdo tutti in modo strano al live casino '...chiedo che mi vengano restituiti sul conto almeno i 2 prelievi da 1500 euro ciascuno...poiché nn hanno rispettato le tempistiche. E soprattutto sono sleali perche ' nn accettano un prelievo singolo superiore a 1500 euro . È chiaro che svantaggiano i giocatori . Vi chiedo di contattare il casinò subito . E che mi diano almeno sul conto i miei 3000 euro che avrebbero dovuto evadermi in 48 ore e non l hanno fatto. Aiutatemi

Dear Gianluca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you answer a few questions, so I understand fully what the issue might be? Which method to withdraw your winnings you have opted for? The daily maximum for withdrawal limit might be required by the payment provider, not by the casino.

Secondly, please could you confirm that you have completed KYC verification successfully in the past? None of the licensed casinos takes verification lightly and it might take few working days completing this thorough procedure. I hope I will be able to help you resolve this issue as soon as possible. Thank you very much for your reply.

Best regards,

Petronela

Hello . The withdrawal method is with visa card. No, there is no limit ... it is a limit that they put ... I have completed the verification. Then they told me that they had too many withdrawals in the queue ... in practice, given the high amount, they took time. It was 3900 euros ... obviously if they gave it to me all together in 24 hours they had to escape. And so they took time. After 3 days they continued via chat to tell me that on that day they would try ... but nothing ... then go replayed everything ... and strangely at the live casino I lost everything with the dealer who often did 21. I ask you to tell the casino to return the 3900 euros to my account. They caused me harm. Also because in the terms there is no written limit of 1500 euros per withdrawal

Salve . Il metodo di prelievo e ' con carta visa. No nn c è nessun limite...è un limite che mettono loro...la verifica l ho completata. Poi mi hanno detto che avevano troppi prelievi in coda...in pratica visto l importo alto prendevano tempo. Erano 3900 euro...ovviamente se me li davano tutti assieme in 24 ore dovevano evaderlo. E quindi hanno preso tempo. Dopo 3 giorni continuavano via chat a dirmi he in quel giorno avrebbero processato...ma nulla...allora go rigiocato tutto...e stranamente al casinò live perdevo tutto con il banco che spesso faceva 21. Chiedo a voi di dire al casinò di restituirmi sul conto i 3900 euro. Mi hanno creato un danno. Anche perché nei termini non c e ' scritto il limite di 1500 euro a prelievo

Thank you very much Gianluca for providing all the necessary information. I will transfer now your complaint to my colleague Peter who will be at your assistance. 

Hi Gianluca,

If I understand you correctly, you had €3900 in your casino account and made two withdrawals. Then you cancelled the withdrawals because it took longer than it was supposed to and lost the money on live games. I'm really sorry but I don't think we can do anything about this. If the withdrawals were pending for a longer time (and weren't cancelled), we would be able to contact the casino and try to find a solution and possibly speed up the process. However, you lost the money on games, so I can't imagine any casino would give you the money back. I wish I could help you with this, but I will have to reject the complaint. 

Best regards,

Peter