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Hello everyone, I am always told something else and slowly enough I just want to get my money paid out, nothing more.

Hallo zusammen, es wird mir immer etwas andres mitgeteilt und so langsam reicht es mir ich möchte einfach nur mein Geld ausgezahlt bekommen, mehr nicht.

Dear Jared,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Do I understand correctly that you have accumulated your winnings from a No Deposit bonus solely?  

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi

it was not a bonus win and I had also paid in I was always asked to implement more and more despite the previously approved payout, even though the bonus had already been paid off !!!!

I have already paid out € 10,000 and allegedly I had to gamble away € 24,000 again! THIS IS SCAM PEOPLE

Hallo

es war kein bonusgewinn und ich hatte auch eingezahlt ich wurde immer gebeten trotz vorheriger genehmigter Auszahlung immer mehr und mehr umzusetzen obwohl der Bonus schon abgegolten war !!!!

Ich habe 10.000€ schon ausgezahlt und 24000€ musste ich angeblich wieder verspielen ! DAS IST BETRUG LEUTE

Do I understand correctly that you're experiencing difficulties completing bonus wagering requirements? Thank you.

No !! You get it wrong !!!

there is no more bonus !!!!!!!

Nein !! Sie verstehen es falsch !!!

es gibt keinen Bonus mehr !!!!!!!

Is there any relevant communication that you could forward to petronela.k@casino.guru? Thank you very much in advance.

Dear Jared,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.