Mystino Casino - Гравець повідомляє про конфіскацію виграшу.

I would like an investigation into the unjust confiscation of my winnings from playing slot games using a deposit bonus.

入金ボーナスを使用してスロットゲームでプレイした勝利金が理由もなく没収されたので調査していただきたいです。

Dear jtwmT745,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

It's been about a month and a half since I registered.

It was confiscated while I was submitting additional documents to verify my account.

登録してから約1ヶ月に半なります。

アカウント確認の追加書類提出中に没収されました。

Hi saschaop,

• Were you provided with any specific explanation for the confiscation of your bonus winnings?

Thank you.