MostBet Casino - Гравець відчуває труднощі з виведенням свого виграшу.

The casino does not evaluate a bet from me, even though it was placed live. One day later I was informed that the bet would be canceled, although no odds errors whatsoever could be identified. Still, I didn't even get reimbursed for the stake. You also want to keep it for no reason.

A second big problem for all players from Germany: Deposits are possible via direct banking. Payouts are not offered via bank transfer. That means there is basically NO possibility to pay out the money again.

Das Casino wertet eine Wette von mir nicht aus, obwohl diese live platziert wurde. Man hat mir einen Tag später geschrieben, die Wette würde storniert, obwohl keinerlei Quotenfehler erkennbar ist. Trotzdem habe ich nicht einmal den Einsatz erstattet bekommen. Den will man ebenfalls ohne Grund einbehalten.

Ein zweites großes Problem für alle Spieler aus Deutschland: Einzahlungen sind per direct banking möglich. Auszahlungen werden über Banktransfer aber nicht angeboten. D.h. es besteht grundsätzlich KEINE Möglichkeit das Geld auch wieder auszuzahlen.

Dear Stefan,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Furthermore, please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

Thank you very much for your understanding.

Best regards,

Petronela

The winnings come partly from the casino and partly from betting. A bet is currently not evaluated. This will probably be done according to support. Before that I only used the casino.

In fact, there is no method of withdrawal available, which is not due to verification.

Die Gewinne stammen zum Teil aus dem Casino und zum Teil aus Wetten. Aktuell wird eine Wette nicht ausgewertet. Dies wird vermutlich lt. Support noch erfolgen. Vorher habe ich nur das Casino genutzt.

Es steht tatsächlich keine Methode zur Auszahlung zur Verfügung, was nicht an der Verifizierung liegt.

I'm truly sorry but we can't help you with the issue related to a bet which has not been validated. If you have any winnings in your account and experiencing difficulties withdrawing them, we can assist.

Could you please advise if your account was fully verified already? Have you been offered an alternative payment method to withdraw your winnings? Looking forward to hearing from you.

The bet is settled. No verification is required from me as I don't even get to the payout. I am not answered in the chat or in support. The tickets will be closed immediately. It is only possible to withdraw with Visa or Mastercard, neither of which I have. My multiple requests to allow ecopayz have simply been ignored.

Die Wette ist ausgewertet. Von mir wird keine Verifizierung verlangt, da ich nicht einmal bis zur Auszahlung komme. Mir wird weder im Chat, noch im support dazu geantwortet. Die Tickets werden sofort geschlossen. Es ist nur eine Auszahlung mit Visa oder Mastercard möglich, die ich beide nicht habe. Meine mehrfache Bitte, ecopayz zu erlauben, wird einfach irgnoriert.

I have now made screenshots of the chats, which are simply closed after the support has welcomed them. In addition, the request for Ecopayz payout, which is also not answered. I still don't have a withdrawal option because I don't have Visa or Mastercard. Payments were made with direct banking, i.e. a bank deposit.

Ich habe jetzt einmal Screenshots gemacht von den Chats, die nach der Begrüßung vom Support einfach geschlossen werden. Zudem auch von der Anfrage nach Ecopayz Auszahllung, die ebenfalls nicht beantwortet wird. Mir bietet sich weiterhin keine Auszahlungsoption, da ich weder Visa noch Mastercard habe. Eingezahlt wurde mit direct banking, also einer Bankeinzahlung.

As I mentioned earlier, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too. Casinos are powerless in this and requesting a payment through a payment method that is not available for withdrawals won't change anything.

Have you tried communicating any alternative e-wallet method?

Yes, I was then told that only Visa and MasterCard are possible for me. If I don't have this, I can't cash out. I have this information in writing

Ja, daraufhin wurde mir gesagt, dass nur Visa und MasterCard für mich möglich sind. Wenn ich diese nicht habe, könne ich nicht auszahlen. Diese Info liegt mir schriftlich vor

Thank you very much, Stefan, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Stefan!

From now on, I will take care of your complaint. I would like to ask Mostbet Casino's representatives to join this discussion and help us resolve the complaint.

Mostbet answers me in very broken English, via the support team from India, that only withdrawals by credit card are possible. For this I then have to endure a Skype conference until there is any payout at all. I will close my account soon as they will definitely not answer here. That doesn't look serious

Mostbet antwortet mir in sehr gebrochenen Englisch, über das Support Team aus Indien, dass nur Auszahlungen per Kreditkarte möglich sind. Hierfür muss ich dann aber noch eine Skype-Konferenz über mich ergehen lassen, bis es überhaupt einmal zu Auszahlungen kommt. Mein Konto werde ich bald schließen, da die hier ganz sicher nicht antworten. Das sieht nicht seriös aus

We would like to ask Mostbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

I withdraw from your side. That was the last casino I signed up with you guys through and it was obviously cheating. Unfortunately, you can't help with these cases and earn money. Far too many casinos are happy to accept deposits but will not withdraw. Your reviews are misleading

Ich ziehe mich von eurer Seite zurück. Das war das letzte Casino, über das ich mich bei euch angemeldet habe, und das offensichtlich betrügt. Ihr könnt ja leider doch nicht bei diesen Fällen helfen und verdient mit. Eindeutig zu viele Casinos akzeptieren gerne Einzahlungen aber werden nicht auszahlen. Eure Bewertungen sind irreführend

I have not received any information from mostbet. Emails are not answered. Really bad ... I'll have to do without the money again

Ich habe von mostbet keinerlei Info erhalten. E-Mails werden nicht beantwortet. Richtig übel...auf das Geld werde ich Mal wieder verzichten müssen

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

I'm really sorry about the situation

We checked your account and found no attempts to withdraw your balance

Since it was a year ago

I believe you have already resolved the issue and we can close this case?

if the issue is not resolved

please let us know as soon as possible

and we will try to help you as soon as possible

Thank you and have a good day

Unfortunately, the player was banned from our website because of unethical and rude behavior. Even if I have assumed that the issue has been resolved, without a confirmation from the player, I am forced to reject this complaint.