Megaslot Casino - Гравець намагається завершити перевірку рахунку.

The problem is that they do not want to verify my account and I have sent the necessary documents that require me which means that I can not withdraw my profit

Проблемът е че не искат да ми верифицират сметката а съм изпратил нужните документи които ми изискват което значи че немога да си изтегля печалбата

Dear Иван,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, they sent me a letter stating that they have successfully verified my account, I have sent a withdrawal request from today and I am waiting for approval.

Здравейте,изпратиха ми писмо в което пише ,че успешно са ми верифицирали сметката изпратил съм заявка за теглене от днес и чакам одобрение.

Thank you very much, Иван, for the update. I will set the timer for additional 7 days and if there’s no development by Friday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Иван,

Have there been any developments since our last conversation?

Hello, I received the money and thank you for your support.

Здравейте, получих парите и ви благодаря за подкрепата.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Иван, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru