Mad Rush Casino - Відкликання гравця відкладено.

I made a withdrawal on the 27th of March for 1027.10 euros, I have submitted all the documents they ask for but I still haven't received my money, the last I heard from them was yesterday the 14th of April where they claim they are waiting on return from their bank, I have been in contact with my bank and there have been no attempts to deposit money into my account

Dear KalleAnka,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but three weeks is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

this is the last I have heard from them, they accuse that they are waiting for the bank to pay back money?

12 april

Thank you for contacting Madrush customer support.

We are still waiting for an update from the provider. As for now no returns have been received to us for now. We will let you know when we have an update.

If you have any further questions, please don’t hesitate to contact us. We are here to help!

Kind regards,

Amy

Thank you very much, KalleAnka, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Mad Rush Casino to ignore us in our attempts to mediate any kind of issue. Regardless of some unresolved complaints marked "No Reaction Policy" we keep on trying.

Dear KalleAnka, 

My name is Katarina, and I will be assisting you in solving this case.

I will now contact Mad Rush Casino outside this complaint thread and let you know any new information once I receive it.

Dear KalleAnka, 

I received a message from Mad Rush Casino stating that your withdrawal was returned back to your player's account. Can you please confirm whether is it accurate?

That's right, I have requested a new withdrawal of 1027 euros

Det stämmer, jag har begärt ett nytt uttag på 1027 euro

Dear KalleAnka, 

thank you for your reply. We will now wait whether you receive your funds this time. Please inform me once everything goes through.

Hello

I still haven't received my money, the new withdrawal was made on 24/4 at 08.37

Hej

Jag har fortfarande inte fått mina pengar, det nya uttaget gjordes den 24/4 klockan 08,37

Dear KalleAnka, 

thank you for the update on the situation. It’s quite usual for withdrawals to take up to 14 days to get fully processed, and since your withdrawal was requested 6 days ago, let's wait 8 more days to see whether the funds arrive. I will now set the timer to 8 more days. If there is any new information, please do not hesitate to contact me.