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Hello ,

and it's about the wager.

I bought free spins with my real money and still the wager has been multiplied 50 times, which means that it has increased to € 200,000 instead of the usual € 2,500!

I think it's cheeky that there is nowhere that the bonus and real money are together.

i won all winnings in advance with the real money and not with the bonus balance and still i cannot make a payout.

find the site a cheek

Hallo ,

und zwar geht es um den Wager.

Habe mit meinem echtgeld freispiele gekauft und trotzdem ist der Wager mal 50x multipliziert worden das heißt das er auf 200000€ gestiegen ist statt üblich auf 2500€!

ich finde es frech das nirgendwo dabei steht das der Bonus und das echtgeld zusammen liegen.

ich hab alle gewinnen vorab mit dem echtgeld gewonnen und nicht mit dem bonusguthaben und trotzdem kann ich keine Auszahlung tätigen.

find die Seite eine Frechheit

Dear Mohamed,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you tried to communicate with casino which exact rule has been breached and why your withdrawal was rejected? Additionally, please specify which exact bonus you have redeemed and played? I would like to check terms and conditions. Ideally, could you please forward your game and bonus histories to petronela.k@casino.guru?

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Mohamed,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.