Lazybar Casino - Обліковий запис гравця обмежено через проблеми з перевіркою зняття коштів.

Hello, i have an account with lazybar, deposited about 1500 euro in bitcoin, I did the id verification and now they asking the proof of deposit which i sent them but they keep decline it and they say they cant accept it if there is no name on it, i dont know how they dont understand crypto wallets are anonym, i even sent them proof but they just keep saying they will not accept it, please help me with this

Dear Bencebarancsi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings?
• Have you provided all the other personal documents to verify your identity?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes

And yes, I provided everything else

Hi Bencebarancsi,

Apologies for the delayed response and thank you for your reply. I wanted to check in and see if there have been any developments regarding your case. Is your account verified now?

No, they still didnt accepted it and they said they will not accept it, i dont know how they can say this

Thank you very much, Bencebarancsi, for providing all the necessary information. I will now transfer your complaint to my colleague, Peter (peter.c@casino.guru) , who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello there,

Thank you Bencebarancsi for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Lazybar Casino for their help in resolving this complaint. We would like to know what is the issue with the verification and what can we do to help the player receive their winnings.

Thank you!

Dear all,

Thank you for bringing this matter to our attention.

After carefully checking the account, we want to clarify that the player was not asked to provide proof of deposit but proof of wallet ownership. Please check your wallet and provide us with information showing that it belongs to it and can contain your email or name.

We are looking forward to hearing from you.

Best Regards,

Lazybar Casino

Hello, as i mentioned before its not possible, trust wallet dont collect email or name

Dear Bencebarancsi, would it be possible to contact the Trust Wallet customer support and ask if any proof of wallet ownership can be provided? Thank you in advance for your cooperation!

Yes about a week ago, I sent to them too, but they said they dont care and they dont verify my account...

Thank you for the response Bencebarancsi.

Dear Lazybar Casino representative, as you can see the proof of wallet ownership is impossible to get due to the nature of the cryptocurrency network as the whole point is for the users to remain anonymous. I would appreciate it if we could continue with the resolution of the complaint. Thank you in advance!

Dear Bencebarancsi,

To proceed with verifying your deposits, please follow our recommendations:

• Open your Trust Wallet.
• Navigate to the History section.
• Select "View Browser" to be redirected to Etherscan.io, where all completed transfer details are visible.
• Kindly provide us with the transaction details for each of the three deposits.

Once we receive this information, we will be able to assist you further.

Best Regards,

Lazybar Casino

I already sent you all of this before, please check email

Dear Bencebarancsi.

Thank you for the reply.

To proceed further,  please upload the following documents to your profile:

- a document (or a number of documents), showing the origin of the funds used for depositing in our casino, for example, salary statement, proof of business ownership, selling a property, an inheritance payment, or a divorce settlement, etc. (for the last 3 months);

Please upload the documents to your profile on the casino website, so we can check them and verify your account.

Best Regards,

Lazybar Casino

My deposit to you was winnings from other casinos, should i send the screenshoot about it? (I withdrawed from them in crypto, same as i deposited to you)

Dear Bencebarancsi,

Thank you for responding.

Please provide all the information you can as proof of the funds you have used for depositing in our casino.

We are looking forward to hearing from you.

Best Regards,

Lazybar Casino

Uploaded it, I Uploaded here too

Hello!

Thank you for your patiance and cooperation.

The provided information was approved and the player already withdrew part of the balance, once the full balance is withdrawn the account will be closed per administrative decision.

Best Regards,

Lazybar Casino

Thank you very much for the update Lazybar Casino representative.

Dear Bencebarancsi, We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear Bencebarancsi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.