IceCasino - Виведення коштів гравцеві заблоковано.

I wanted to know if there is any way to get my money from ice casino who suspended my balance and blocked me from their casino for using a vpn?

It’s crazy how they let you deposit and play, but when you try to withdraw they block your account.

Or at least get the money back that i deposited

Dear haralds369,

Thank you very much for submitting your complaint.

I’m sorry to hear about the issues you’re experiencing with IceCasino. To better understand your situation and assist you, could you please clarify the following details?

• Were you notified of the account suspension before or after you attempted to withdraw funds?
• Could you provide us with a detailed timeline of your deposits, gameplay, and withdrawal requests?
• Have you received any communication from the casino since your account was blocked? If so, please forward any relevant correspondence to petronela.k@casino.guru.
• Lastly, how did you initially access the casino’s website? We ask because Ice Casino reportedly has IP restrictions for users in the Netherlands.

Your cooperation is crucial for us to proceed with the case and work towards a resolution. Without these details, it will be challenging to advocate on your behalf effectively.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear haralds369,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.