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Hello, I played under my responsibility if I lose I lost a lot, but I won a little, I want to withdraw the money and nothing, I've been trying to withdraw the money for almost two months and nothing, they make me make the request again and they tell me up to 5 business days It can take a while, now the last time I made the same withdrawal again and I've been waiting for 8 days now, I'm anxious to see how they laugh at you, okay, you're the fool, but I want my money, plus they have all my data and I am afraid that the information is misused, I don't know what to do and I have already tried to tell people not to trust this ICE CASINO, PLEASE, I wish I had had this information so as not to play in it, I hope they can help me help I want my money as soon as possible, please, I trust you, thank you, I wait for an answer, thank you

Hola e jugado bajo mi responsabilidad si pierdo y e perdido harto, pero gane un poco, quiero retirar el dinero y nada, llevo casi dos meses tratando de retirar el dinero y nada,me hacen hacer la solicitud de nuevo y me dicen hasta 5 días hábiles se puede demorar, ahora la última vez hice de nuevo el mismo retiro y ya llevo 8 días esperando,estoy ansada de ver cómo se ríen de uno, está bien uno es la tonta,pero quiero mi dinero, más encima tienen todos mis datos y me da miedo se utilice mal .i información, no se que hacer ya e tratado de hablan por estos medios que la gente no confíe en este ICE CASINO, POR FAVOR,ojalá yo hubiera tenido esta información para no jugar en el, ojalá me puedan ayudar quiero mi dinero lo antes posible, por favor, confío en ustedes gracias, espero respuesta,gracias

Dear sole1211,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Were your winnings accumulated with or without an active bonus?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello sole1211

Sorry you've faced issues.

If your complaint is about transaction 96d1c991-9e84-4353-960a-1bf473c95b76 - indeed it looks like it got stuck on the payment provider's side. We will contact them and raise the ticket.

Thank you for your patience.

Kind regards

Thank you very much, IceCasino Team, for your prompt assistance.

Dear sole1211,

Could you please inform me about any further developments? I truly believe you will receive your funds in no time.

Dear sole1211,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.