IceCasino - Депозит гравця не зараховується на ігровий рахунок.

Dear sailfali0282banva9,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered, and I understand your frustration.

To help us understand your situation more clearly, could you please answer the following questions:

• Was this your first deposit into the casino, and did you use the same payment method for all transactions made to the casino account?
• Did the casino provide a unique e-wallet address for your deposit, or was it a standard address visible for all players?
• Can you confirm if you have already contacted your payment provider about this issue? If so, have they provided any feedback or progress regarding the transaction?
• Was there any indication from the casino about the status of your deposit, such as a pending or failed status in your account?

Your cooperation and the information you provide will be critical in helping us mediate the issue and potentially assist you with the casino in resolving the problem.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Was this your first deposit into the casino, and did you use the same payment method for all transactions made to the casino account?

Yes it is my first deposit

Did the casino provide a unique e-wallet address for your deposit, or was it a standard address visible for all players?

I deposited using crypto currency they provided me a address with amount need to deposit which is equivalent to

10€

Can you confirm if you have already contacted your payment provider about this issue? If so, have they provided any feedback or progress regarding the transaction?

The payment is successful and successfully deposit to their account

Was there any indication from the casino about the status of your deposit, such as a pending or failed status in your account?

It is not showing in payment history

Hello,

The reason the deposit was delayed, is because the amount is below the minimum one - 9.98 EUR.

As per the moment being, the deposit was credited.

Regards

Hi sailfali0282banva9,

Thank you for your response.

• Can you kindly confirm that the deposit has been successfully credited to your account after the amount adjustment, and that the transaction is now reflected in your account’s payment history?

I look forward to hearing from you.

Yes , i received the deposit.

But I m not happy with deposit delayed they should give some compensation.

And from next time it should be deposit instantly

Greetings

The amount of 0.02 eur was credited, the exact amount that was missing for a successful deposit to go through (due to exchange rate.

Hope this resolves the matter.

Regards

Dear sailfali0282banva9,

Thank you for your response.

I understand that the delay was frustrating, but the main reason for it was that the deposit amount was below the minimum required. As a result, the casino had to manually adjust the amount to ensure the transaction could be processed.

Since the deposit has now been successfully credited to your account and the issue is resolved, we will be closing the case. If you have any further concerns in the future, feel free to reach out.

Best regards,

Petronela

Casino.Guru