Twin Casino - загальне обговорення (Сторінка 6)

Виявляється, я теж буду чекати дзвінка, а для мене пройшло всього 9 днів. Мій депозит 12 доларів, а зняття 14 тисяч

It turns out I'll also wait for a call, but only 9 days have passed for me. My deposit is 12 dollars, and the withdrawal is 14 thousand

yes , i believe you need to wait a lot of time

Отже, що вам вдалося вивести?

So, what did you manage to deduce?

Good evening, I made a withdrawal at Twin Casino, I have sent all my documents which were approved. The strange thing is that, although they told me the documents were approved, they also said that it could take up to 30 days for the withdrawal to be processed. I asked if something like this is mentioned in the terms, and they said no, so obviously I did not agree to this.

Hi, when did you enter the withdrawal? I wouldn't agree with that either, and if it takes more than the 14 days we give casinos to pay out a player, I'd reach out and file a complaint. 

If they don't even have it in the terms and conditions it doesn't seem fair to me and waiting a month for money is not normal. 

So be sure to let me know how it goes and if nothing happens in the time mentioned, we will try to help.

I made the withdrawal on 23/9; generally, something strange was happening because they were also canceling my official bank documents, telling me they were screenshots, but they were downloaded in PDF format with the date, my name, and my transactions.

I understand, but did you verify yourself in the end? I can see that you are basically just getting started but if it takes longer than I mentioned in my last reply, by all means get back to us and we will try to help. 

Think you can handle it?

As you can see in the chat, they say it will be completed on 24/10.

It seems to me like a really long verification process indeed. But at least they did inform you about it, right?

What are you going to do now? Just wait, or would you try to file a complaint, I wonder?🤔

Since it's not in the rules, I will obviously file a complaint. From what I've seen, they do this deliberately to many players who make quick withdrawals. It doesn't make sense for the verification to take exactly 30 days.

I also think that the best step would be a complaint because a month for verification is quite enough. I can't imagine what a casino can check for that long, so our team will try to assist. 

If the verification ends sooner or you have new information about anything, feel free to share it.

I have filed a complaint.

You have done right by submitting the complaint here.

Our team will have a better look into all this and hopefully the casino will communicate with us to explain everything.

Please stay patient, though, and hopefully it will all be resolved soon.