Lucky7even Casino - загальне обговорення (Сторінка 2)

Interact e-transfer 👍 that's why I was shocked from the delay.

Well, that's interesting! 🤔

Hello, I would also like to complain about Lucky7seven. I made a withdrawal and was asked for a current bank statement. I uploaded that and the next day it was rejected again, then I had to upload proof of deposit from August 2023 and just nothing happens. I need help

Hallo ich möchte mich über Lucky7seven auch beschweren. Ich habe eine Auszahlung veranlasst und es wurden von mir ein aktuellen Kontoauszug verlangt. Das habe ich hochgeladen und am nächsten Tag wurde es erneut abgelehnt, dann musste ich einen Einzahlungsnachweis von August 2023 hochladen und es passiert einfach nichts. Ich brauche Hilfe

Hello!

May I ask you to update your complaint, please? Feel free to simply click or tap this link 👈

Cooperation is much appreciated, these two are very important:

"I understand correctly that all the other verification documents were approved by the casino?

When was the last time you communicated with customer support regarding this issue?"

Don't hesitate to share details even here on the forum, if you don't mind. The complaint, however, is major.

I have separately deposited a total of 800CAD in 1 day and won 4000CAD.

I withdraw a total of 3000CAD and got rejected and confiscated according to the support because I violated some terms and condition on betting to much while on bonuses wagering that I dont know what that is about.

All I know is I deposited 800CAD, won 3000CAD and I got robbed.

Hello, does that mean you didn't play with any bonus only with real money ? Or did you have a bonus activated ? What exactly did the casino accuse you of ? Did the casino take your money ? I also see that you managed to file a complaint, so hopefully everything will be sorted out.

Let me know.

I registered at this online casino, sent the documents and loaded 470 euros. After closing the session with 600 euros I chose to withdraw everything because the site interface was terrible and the online casino was too.

at this point the scam began, the first withdrawals were refused on the grounds that, according to them, I had not played at least 3 times the amount paid. As soon as I complained to customer service they admitted their mistake and invited me to redo the withdrawal

at this point it remained on standby for 3 days without being approved by anyone and following my complaint today I entered the site and my account was disabled.

I INVITE YOU TO NEVER PLAY ON THIS THIEVES SITE

Do you by any chance have any advice on how to recover the 600 euros?

mi Sono registrato a questo casino online mandato i documenti e caricato 470 euro. Dopodiché aver chiuso la sessione con 600 euro ho scelto di prelevare il tutto perché l’interfaccia del sito era pessima e pure il casino online lo era.

a questo punto è iniziata la truffa, i primi prelievi sono stati rifiutati con la motivazione che a loro dire non avevo giocato almeno 3 volte l’importo versato. Appena mi sono lamentato con il servizio clienti hanno ammesso il loro errore e mi hanno invitato a rifare il prelievo

a questo punto è rimasto in standby per 3 giorni senza essere approvato da nessuno e a seguito della mia lamentela oggi sono entrato nel sito e mi è uscito account disabilitato.

VI INVITO A NON GIOCARE MAI SU STO SITO DI LADRI

per caso avete consigli su come recuperare i 600 euro?

Do I understand correctly that your account is fully verified at this casino? I have checked some of the terms of the casino, and came across this, actually:

It is really nothing unusual for an online casino to have this kind of rule, it is due to an AML policy, to prevent players from some kind of money laundering. Now a days it is really important thing to do, in my opinion, as we have seen many cases happening especially in the online world. So the casino really needs to check all the documents to prevent this from happening there. Have they asked you for some additional documents to provide, perhaps?🤔 Please let us know, if you're able to communicate with the casino regarding your issue, and if not, we will be ready to help you out.

I played with cashback and had won €900 and more. Suddenly I only had €200 left. In the middle of the game, over €1400 was taken away from me. I pay so much money into this casino and lost so much money. When I reported it, I was told I wasn't allowed to win more than €500. That's unfair and a scam. They also manipulate the slots. How exactly are you supposed to win €500? If he makes 4 bulls, I can't do anything about it. It has to be said that they are absolute fraudsters.

Ich habe mit Cashback gespielt und hatte 900€ gewonnen und mehr plötzlich waren nur noch 200€ mitten im Spiel wurde mir über 1400€ weg genommen ich zahle so viele Geld in dieses Casino ein so viel Geld verloren als ich es gemeldet hatte wurde mir gesagt ich darf nicht mehr als 500€ gewinnen das ist unfair und betrug sie manipulieren die slots auch wie soll man genau nur 500€ gewinnen ? Wenn der 4 stiere macht kann ich nichts für das muss hier stehen absolute Betrüger

Can gladly upload the email answers Lucky 7 I will close my account over 40000 there lost and bonus is unfair and not possible they said it was only for below there

Kann gerne die email antworten hochladen Lucky 7 werde ich mein Konto schließen über 40000 da verloren und Bonus ist unfair und nicht möglich sie sagten es wäre nur zur unterhalb da

The maximum cash out should be always clearly stated in the terms of each bonus or promotion. Have you found any information about it, perhaps? It is nothing unusual actually that a casino would have it and players could not withdraw any more than stated in the terms. Of course you can win more on a game, but you wont be able to withdraw it, unfortunately.🤷‍♀️

This is absolutely unbelievable, it's supposed to be normal, suddenly over €1000 gone in the middle of a game, when I contacted support it was confirmed to me several times, I have proof, emails from support, I can upload a screenshot if you like, you're scammers, this is absolutely forbidden and unfair, I was told that it was taken because I had violated bonus conditions by winning more than €500, I've never experienced this before in any casino, you can win that much but only cash out 500, that's different, if you win over 500 the money is gone in the middle of the game it was gone, that's why I know that this casino manipulates all games, the slots, I'm so glad that I got myself blocked, you are so deceitful and these reviews from Guru are absolutely not true, please don't stop, don't believe everything, I'm happy to show pictures here, so stop lying, you are your scammers, it was also confirmed to me that bonus money free spins are only meant to be entertainment, someone should show with photos that he was able to pay me bonus money or something else, I want to see, I want my money back, I lost over 35 thousand euros there in 2 months and still cheated

Das ist absolut unfassbar das soll normal sein mitten beim Spiel plötzlich über 1000€ weg als ich das Support kontaktier habe wurde mir bestätigt mehrere Male ich habe Beweise E-Mails vom Support Screenshot kann ich gerne hochladen ihr seit Betrüger sowas ist absolut verbiueb und unfair man sagte mir ja das wurde mit genommen weil ich gegen Bonus Bedingungen verstoßen hätte indem ich mehr als 500€ Gewinnen habe das hab ich noch niemals erlebt in keine einziges Casino man kann so viel gewinnen aber nur 500 auszahlen lassenndas ist was anderes gewinnt man über 500 ist das Geld weg mitten im Spiel war es weg deswegen weiß das dieses Casino alle Spiele manipuliert die slots ich bin so froh das ich mich sperren hab lassen ihr seit so verlogen und diese Bewertungen von Guru absolut nicht wahr bitte hört nicht glaubt nicht alles ich kann gerne Bilder hier zeigen also hören sie auf zu lügen sie sind diene Betrüger mir wurde auch bestätigt das Bonus Geld Freispiele nur als Unterhaltung dienen soll einer zeigen mit Fotos das er mir Bonus Geld was auszahlen konnte oder sonst was will ich sehen ich will mein Geld zurück hab da über 35 tausend Euro verloren in 2 Monate und betrogen trotzdem

Sorry about the whole situation, and if you feel that our complaint team could help you solve it, please follow this link to file a complaint. They will surely have a look into it and will ask for all the proof needed. If you need any assistance, please let us know.

Even by email I was told the same thing that I had already written. I had myself blocked. I didn't want to keep depositing so much money there. Then I had to tell gambling addiction that it was closed. You can't undo it. My history of what I wrote is not saved. The conversations I wrote with support. I still have all the emails.

Selbst per email wurde mir das gleiche gesagt was ich schon geschrieben habe ich habe mich sperren lassen ich hatte keine Lust mehr dort weiterhin so viel Geld einzuzahlen musste dann spielsucht sagen das es zu ist man kann es nicht mehr rückgängig machen mein Verlauf über das was ich schrieb müssen sie doch wissen wird das nicht gespeichert die Gespräche schreiben mit Support ich habe alle email noch

It is always wise to keep those conversations or emails just in case you ever need some proof.

So, are you going to try to file a complaint? I am sure that our team will have a deeper look into things and do everything possible to help you.

If I look for it I will find it, I can submit it then, I can't imagine that it will do any good

Wenn ich sie suche werde ich sie finden kann sie gerne dann einreichen kann mir nicht vorstellen das es was bringt

It is totally up to you, of course. May I just ask if you have withdrawn the money from this casino?

Hi everyone,

I'm currently trying to withdraw money, but I keep failing the KYC check. The online casino wants proof of a last deposit and won't accept my documents, although the bank unfortunately doesn't provide me with anything else.

I am now very desperate.

Best regards

Hi zusammen,

ich versuche mir aktuell Geld auszahlen zu lassen, allerdings scheitere ich immer wieder an der KYC Prüfung. Das Online Casino möchte einen Nachweis über eine letzte Einzahlung und akzeptiert meine Dokumente nicht, obwohl die Bank mir leider nichts anderes zur Verfügung stellt.

Mittlerweile bin ich sehr verzweifelt.

Liebe Grüße

Yes I would like to. I will look for all the evidence and send it to you. This is absolute fraud. It was simply done because I allegedly violated the bonus rules and doubled it. It's not my fault that I won something. What else do you play for and that only €500 is paid out at most. I had no chance of having anything paid out. In the middle of the game my money was taken away from me. I reported it to support several times and got the same answer and should still have the email. I then had my account closed. I would really like to get my money back because it is an unfair casino.

Ja möchte ich ich werde die Beweise alle suchen und ihnen zu senden das ist absoluter Betrug easy dort gemacht wurde einfach so weil ich angeblich gegen die Bonus Regeln verstoßen habe und es verdoppelte ich kann doch nichts dafür das ich was gewinne wofür spielt man sonst und das nur 500€ ausgezahlt werden maximal hatte keine Chance irgdwas auszahlen zu lassen mitten im Spiel wurde mir das Geld weg genommen ich habe mehrmals das den Support gemeldet mit der gleichen Antwort und müsste die email noch haben habe danach mein Konto schließen lassen ich würde so gerne mein Geld wieder zurock erhalten da es um ein unfaires Casinò es sich handelt

Hello. Have you checked if the document is in the right format? Usually, a PDF is needed.🤔