DuckyLuck Casino - Вилучення гравця затримано.

Been waiting since April 17 for my $250 Bitcoin withdraw. The casino had me thinking it was going to finish sending soon, but the status of my wd remains "requested*"

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your withdrawal has been approved already? All the requested withdrawals are being checked manually and if you have activated any promotional offer, the entire bonus session is audited for any terms of use violations. Together with the unfortunate Covid situation around the world, I believe that’s the reason why your withdrawal is taking a little bit longer than typically.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Additional comments from the player:

"Oh my goodness I forgot about this whole thing after they quickly processed my withdraw for me!

So sorry for the 1 year late reply.

I didn't respond because I received my money and forgot! Lol

Thank you guys !

I'd definitely play there again by the way!"

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela