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Hello, I was searching on Google on how to file a complaint to Ciberbet Online Casino Games because I have not been receiving any responses to my emails nor through the chat in my account. Whenever I begin to bet and earn money, I am unable to withdraw it because my account keeps stating that there are turnobers not yet finished, even though I had more than Chilean $300,000. In the end, I lost everything because I didn't get a response from Ciberbet. Please help.

Hola Estaba Navegando En Google Buscando Como Presentar Un Reclamo A Ciberbet Juego De Casinos Online , Porque No Recibo Respuesta De CiberBet En Los Email Tampoco El Chat En La Cuenta Porque Cuando Empeze Apostar Y Recibir Dinero No Se Pude Retirar El Dinero Porque La Cuenta Decia No Ha Terminado Los Turnobers Eso Que Tenia Mas De $ 300.000 Pesos Chilenos Al Final Perdi Todo Porque No Recibi Respuesta De CiberBet Ayuda Porfabor .

Dear javierx7005,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Regrettably, since you have already played your winnings, there is limited recourse available to us. It's important to note that players are solely responsible for their accounts, active balances, and all wagers placed. For future reference, we encourage you to contact us as soon as issues arise so that we may intervene in a timely manner.

Please inform me if there is any additional information that I may have overlooked. However, I regret to inform you that I may be compelled to reject your complaint as unjustified. I sincerely wish I could offer more assistance. Thank you in advance for your understanding and response.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Who Supervises This Website CiberBet Online Games From What I Know Is CMF, Commission For The Financial Market Of My Country Chile I'm Really Disappointed Because It's Not What The CiberBet Manager Told Me, Any Problem I Was Communicated With Them But It Didn't Go To Yes, how unfortunate.

Quien Fiscaliza Esta Pagina Web Juegos Online CiberBet Por Lo Que Se Yo Es CMF ,Comisión Por El Mercado Financiero De Mi Pais Chile Realmente Estoy Decepciónado Porque No Es Lo Que Me Dijo El Gerente De CiberBet , Cualquier Problema Me Comunicarón Con Ellos Pero No Fue A Si Que Lamentable .

My query goes to the Superintendence of Casinos in my country Chile. I will wait for a response that is how I claim. I am going according to the laws of my country Chile.

Mi Consulta Va A Superintendencia De Casinos De Mi Pais Chile Voy A Esperar Respuesta Que Sea Como Reclamo Yo Me Voy Por Las Leyes De Mi Pais Chile .

Hi javierx7005,

If you'd like to reach out to the Licensing Authority of the casino, Curaçao Antillephone N.V. (ANT), you can do so at complaints@gaminglicences.com. However, considering that you lost all your winnings before the issue with unsettled wagering was resolved, I'm not optimistic about your chances of success with the Authority either.

I wish I could offer more assistance. I'm sorry we couldn't resolve this case for you. Please feel free to reach out if you encounter any issues with other casinos in the future. Given the reasons mentioned above, I will now have to reject this complaint. Thank you for your understanding.