BETWINNER Casino - Доступ до облікового запису гравця заблоковано.

Hello

I registered with Betwinner many years ago but I haven't played at this casino for some time.

I have around 80 euros in my account. But I can't log in. I contacted the live chat operator who told me to send an email to the security department but it has been several days and they have not responded. 

Can you help me please?

Dear hercus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good afternoon

I opened the account more than 2 years ago and the account was successfully verified. Winnings were accumulated without active bonus.

Boa tarde

Já abri a conta faz mais de 2 anos e a conta foi verificada com sucesso. Os ganhos foram acumulados sem bónus ativo.

Hi hercus,

• Could you please advise when was the last time you succeeded in accessing your casino account?

Thank you.

Dear hercus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I haven't logged into my account for over a year.

Já não entro na minha conta faz mais de 1 ano.

We apologize, hercus, but we are unable to assist you with your request. Due to the significant time that has passed since the incident you described, which is over one year ago, we are unable to investigate further. Our policy prohibits us from pursuing cases classified as "cold cases" as gathering evidence and reconstructing a timeline becomes highly challenging, if not impossible.

I wish I could be of more help.

Thank you for your understanding.