Betmaster Casino - Обліковий запис гравця заблоковано.

I chat their customer support up to make enquiries if they support withdrawal to Nigeria banks account and he said no, but I csn make withdrawal to Skrill, usdt.. And he add that u will need to make deposit with any if the method before I can make withdrawal with them...

I then went on to make deposit with Nigeria local payment and skrill, which after I played and won a game of 1.59 odd..

After I see my withdrawal was split in equal proportions...and I chatt their customer asking how I can withdraw my winnings through skrill

He said he has farward my case to the department in charge that they will contact me when they get updates from the department.. I waited for 2days abs still didn't ear anything and the 3rd day my account was blocked.

I still didn't no the reason why my account got blocked, I gues maybe they don't want me to withdraw my money... Which make me tag then as scammer

Dear Mayorb,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Do I understand correctly that you have placed sports bets exclusively?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thanks for your response... I was told I will be able to withdraw my winnings via skril, that's why I make deposit and played game... I was shocked yesterday when I see that my account has been blocked.. And they acuse me of violating their terms and conditions which is not true because they never mention the policy I violate...

They are scammers, as they don't just want to give me my money

Do I understand correctly that you have placed sports bets exclusively, please?

Yes..

I placed game on single bet

I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

Dear Mayorb,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

We rejected this complaint as it was sports betting related. Thank you for your understanding.