BetFury Casino - Обліковий запис гравця було заблоковано через порушення кількох облікових записів.

My main Betfury account has been banned and was blocked from login access to the website. It started right after I proceeded to withdraw funds to my Metamask account. I spoke with BetFury representatives and I was informed that I was found that I have multiple BetFury accounts. I did not know about the terms and conditions that I had violated it. I legitimately feared that they told me to use the other BetFury account which might get banned afterwards in the same way as the main BetFury account. I want to appeal about my main BetFury account about this.

Dear Jered29,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that you are aware of opening more than one account with this specific casino?
• Could you please explain why you registered more than one account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes. I was not aware that multiple accounts led to the violation. I strive to make them so that I can wage and earn more money.

To update, my main BetFury account is now unbanned and active. I was told by a BetFury representative that I can only use one account and I cannot use any other BetFury account.

Thank you, Jered29, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Dear Jered29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, you can close this complaint as resolved.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Jered29, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru