9winz Casino - Під час гри у гравця виникли технічні збої.

Hello sir madam

 I have been playing on www.9winz.com from last 8 months which is registered in CEG. And have deposited over 80 lakh INR on their website. 

And I had three big win on the website and all the three winning was told technical issue and took back my winning amount and I have asked for the bonus or close my account they closed my account and didn't have me any of the winning amount I have all the necessary screenshots. This is the link for my one of the big win https://replay.pragmaticplay.net/RWSb1Lvl3b . 

Sir I request kindly please provide me my winning amount from them . I will be very thankful to you .

Dear Bijendra,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incidents.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Bijendra,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Additional comments from the player:

"Sir total three times i have faced the problem on 15 December 2021 for 1275900 rs INR. It was told a technical issue for all my winning. An was not having the main balance screenshot but was having all my winning history. After that second was on 4 February 2022 of 3249050. 00 INR even that was told as technical error after that on 8 February 2022 the same issue was for 1228480. 00 an told technical issues. For all my big winning they have told there is technical issues. And when I told them to give me my amount and close my account they just closed the account but didn't gave me the money. They have cheated me.. Please I request you to please get my money from them because I have deposited nearby 80lakh on the website they I have received the winning. "

Could you please forward any relevant communication along with supporting evidence to petronela.k@casino.guru? Please understand that it would be close to impossible to proceed with this case without any supporting evidence.

Thank you, Bijendra, for the forwarded screenshots and communication. Unfortunately, I still don't understand why your previous winnings have been cancelled. Is there any relevant communication between you and the casino that would clarify this?

Dear Bijendra,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.