7Bets.io Casino - Доступ гравця до ставок і зняття грошей заблоковано.

I have 3k GBP in the account and have sent all of the relevant valid documents for verification. Past the 72 hours stated. Cannot place a sports bet so have been blocked. Cannot withdraw. No answer on the online chat team. They are ignoring me. Smells like a scam site.

Dear Sbar999,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi,

Why am i being blocked on chat and cannot place a sports bet? I enjoy a bet on Saturday and this nonsense has spoilt my Saturday.

Regards

Stephen

Hi there

Hi thwre

Hi,

I have resubmitted documents, how does that take and will the restrictions on my account be lifted?

Hi Sbar999,

• Could you please advise how long ago you registered your account?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

Thank you.

Hi there.

Registered about a month ago.

I use the slots and sports betting

I did have a welcome bonus but that has been played out and is no longer active.

Still not verified on the site and they never answer in the chat. Blocked me from making sports bets, but when I caught them out on their list I am able to place bets again. But now with small bet limits.

The big problem seems to be getting verified to withdraw funds. They make it impossible to get money out. Feels like a scam.

Thanks

Stephen

Hi Sbar999,

As you may be aware, our website Casino.Guru exclusively handles complaints regarding online casinos, excluding those related to sports betting. However, given that this issue appears to be solely related to KYC verification, we will make an effort to assist you.

I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, Sbar999,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.

Dear 7Bets.io Casino team,

Could you please provide us with more details regarding the player's KYC/verification? What steps should he take to verify himself and withdraw the disputed winnings?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate it with relevant evidence?

Feel free to send the necessary evidence to my email address (branislav.b@casino.guru) if needed.

Thank you in advance for providing the information.

Hi there,

I have further issues. I was playing in the casino on Saturday and signed out with over 2k in the account. Just logged back in and the balance is 250. Is this a scam betting site?

Please help

Stephen

Hello,

User had not followed the Sport bonus rules, the Sport bonus wagering requirements was no met and bonus has expired. Therefore, he left his deposit amount on balance.

Regards,

This is a blatant lie. I followed the bonus rules and they even give a percentage to complete which I did. Tell them to send proof of this. Will not verify people so that they can withdraw money and if you win they come up with this nonsense. Definitely a scam site. Look at the reviews on Trust pilot. The positive reviews are fake and some even duplicated. People need to be made aware of this site and how they operate. I am not the only person that they have done this to.

Dear Sbar999,

Can you please confirm that you also used a bonus to accumulate the disputed winnings? Were they accumulated with an active bonus?

Can you send me a link to the exact bonus that you used?

I used both bonus and my own money to accumulate over 3k and wagered a lot of money to satisfy the bonus requirements. They give a progress percentage on the active bonus each time and it was satisfied. I do not have any active bonuses on the site. I had 2.2k accumulated and was pushing to be able to withdraw. Then all of a sudden I hadn't satisfied the bonus and they took 2k off me. I know that I had. I have a screen shot, how do I attach here.

Alright, Sbar999, but you have not answered my second question.

Can you send me a link to the exact bonus that you used?

As for posting a screenshot - when your screenshot is made, simply paste it into your new response. If you have a picture saved on your device, use a button in a new message to find and upload the file.

Dear Sbar999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions and/or did not provide the requested details. We are not able to proceed with a further investigation or suggest possible solutions.

The player can request reopening this complaint anytime. However, it will not be processed without providing the requested.

Best regards,

Branislav, Casino.Guru