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Sir,

The date of 18-01-2021 was Rs 10400 withdrawal time the ifsc code wrong so that amount was not credit my account , please solve this problem and resend the amount.

Dear Pranathi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that due to incorrect bank details your withdrawal has been reversed? Have you communicated this issue with the casino directly? Could you please confirm that your account has been fully verified in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Pranathi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.