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I have been wanting to withdraw my earned money for several days, but it does not let me try withdrawing only the minimum allowed, but it does not let me also I tried using another card, but it does not always let me say Denied by operator. (Payment processing error) or Is being processed ... To be confirmed by the operator I have already sent messages by email and it has been more than 24 hours and they still do not respond to me.

Llevo varios días queriendo retirar mi dinero ganado, pero no me deja probé retirar solo el mínimo permitido, pero no me deja también probé usando otra tarjeta, pero no me deja siempre pone Denied by operator. (Payment processing error) o Is being processed... To be confirmed by the operator ya he enviado mensajes por correo y han pasado más de 24 horas y todavía no me responden.

Dear Juan,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

My account is verified in everything that 22bet asked for, as I mentioned before, it only makes me denied by operator. (payment processing error) I think the problem is in the account because a friend also uses 22bet but he will let him withdraw money but he also does not know why he will not let me withdraw my money

Mi cuenta esta verificada en todo lo que pedia 22bet como mencione antes solo me pone denied by operator. (payment processing error) creo que el problema esta en la cuenta por que un amigo también usa 22bet pero a el si le deja sacar dinero pero el tampoco sabe por que no me deja sacar mi dinero

Could you please forward confirmation regarding successful account verification to petronela.k@casino.guru? Have you withdrawn any winnings from this casino in the past?

They already answered me, but they say that I use a digital wallet, but none that can make deposits in my country and when I ask why I cannot withdraw through a visa they tell me that they have a technical problem I have not withdrawn, but my friend did and had no problem so I think my 22bet account but my friend told me that he already verified everything and I should have no problem withdrawing

Ya me respondieron, pero dicen que use una cartera digital, pero ninguna que pueda realizar depósitos en mi país y cuando pregunto por qué no puedo retirar atreves de visa me dicen que tienen un problema técnico no he retirado, pero mi amigo si lo hizo y no tuvo ningún problema así que creo que mi cuenta de 22bet pero mi amigo me dijo que ya verificó todo y no debería tener problemas en retirar

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

Dear juanasillo18,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.