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Hello dear. Here we go again . I request a withdrawal of 5,000 euros. They send me emails with a request for documents. The withdrawal is still pending within 48 hours as per the Terms and Conditions. Then they ask me for selfies with the document I send ... but they say they don't see it. The levy is pending. Maybe they wait for me to replay them? Help me if you can

Ciao cari. Siamo alle solite . Richiedo prelievo di 5000 euro. Mi mandano email con richiesta documenti . Entro 48 ore come da Termini e condizioni il prelievo è ancora pendente. Poi mi chiedono selfie con documento che invio ...ma dicono di non vederla . Il prelievo è pendente. Forse aspettano che li rigioco? Aiutatemi se potete

Dear luxor83,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

No dear they have zero like reviews. A minute before they found excuses missing a document etc. etc. I'm sorry it takes another 48 hours. As soon as the balance fell from 5000 to 1000 they approved instantly at 8pm. Someone has to stop them

No cara hanno zero come recensioni. Un minuto prima trovavano scuse manca un documento ecc ecc. Mi spiace ci vogliono altre 48 ore. Appena il saldo da 5000 è sceso a 1000 hanno approvato all istante alle 8 di sera. Qualcuno li deve fermare

I'm sorry, but from your previous complaints, you already know that KYC takes a few working days and you are always advised not to play your funds until your account is fully verified and you are able to withdraw your winnings.

Could you please advise if you have placed a withdrawal and it's being processed now?

Dear luxor83,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.