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On 1 April, I deposited 1000 USDT (roughly equivalent to $1000) in crypto casino and sportsbook Inmerion. I placed some sports bets, got my total up to 1563.7 USDT and submitted a request.

The payment has been stuck in processing since then and has never been honoured.

I have never been given a reason for the delay even though I have contacted support many times and specifically asked for a reason multiple times.

The reply by the support team is always the same: that they will speed up the case for me. Needless to say, given I have been told at least 5 times since 3 April that they will speed this up, it is likely they aren't actually doing anything and it is just a standard answer to avoid answering.

It is worth pointing out that Inmerion advertises itself prominently as having "fast withdrawals", so this is also tantamount to false advertising. Not only are withdrawals not fast, they seem to be the slowest in the industry, if not a scam. Unfortunately I now see there have been several similar complaints about greatly delayed withdrawals with no reasons provided, which is why I decided to sign up.

Dear dblu,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you passed the full KYC verification?

Has the casino explained why your withdrawal is delayed? Has there been some investigation into your gameplay?

What is the current status of your withdrawal request?

When was the last time you communicated with the casino regarding your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika, thank you for your reply.

As to your questions:

1. Inmerion has to date never asked me for KYC.
2. No explanation has been given so far, even when specifically asking for a "detailed" explanation or an expected timeline. All I have been told is that the process is not instant. In my very first communication with live support, on 3rd April, I was told to rest assured that there is no issue and this is normal. I am not aware of any investigation whatsoever.
3. The withdrawal shows as "Processing", as it has since it was submitted. I have the option to cancel it, which I won’t do as I fully want to withdraw my winnings.
4. I communicated with live support about the issue on 3rd April and since then via email on 20th April, 1st May, 9th May and 10th May. The reply has always been the same: an apology and that they will speed it up. No reason was ever given.

Before we proceed with the investigation, please forward me all the communication between you and the casino customer support that could be relevant to your case. My email address is veronika.l@casino.guru. Thank you.

Thank you, I have just sent you a copy of our entire email conversation over the past weeks.

Dear dblu and Casino Guru!

The client's game session was sent to the game provider for verification, which unfortunately led to a delay on their end. The provider is currently handling a large number of similar requests, resulting in a backlog.

We have done everything possible to expedite the process. Although it required significant effort, we have now received an update from the provider.

Additionally, we reached out directly to the dblu regarding this issue and anticipate a prompt resolution.

Respectfully,

Inmerion Representative

Dear Inmerion Casino representative,

Thank you for getting in touch with us and explaining the situation.

Dear dblu,

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Veronika