Ybets Casino - Гравець вважає, що виплату відкладено

I have tried to make a withdrawl after i put $800 in with no problems, now they have cancelled my withdrawl doing provider checks

It just seems really scammy as they do not want to pay out iv seen this so many times on here i want this resolved

I have sent email wanting more details and havnt got back to me

I thought this was a trusted site

Dear Ste23,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I have never known a casino to do this especially when it takes 2 seconds to deposit.

And i have not been asked for kyc and people said it was not Necessary

It seems to be hopping alot this yet this casino is claimen to be legit ill wait the 14 days see how this plays out

My username is Laxy

Dear Ste23,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, no i have not heard anything from the casino

Can we get in touch with them and see whats going on please .

I havnt been on my account and played since.

Thank you Ste23 for all the information provided. I will now forward your complaint to my colleague Martin (martin.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Ok thanks you, they emailed me back and just said it could take upto 14 days or longer and its been over 14 days now.

Hello Ste23,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. At this point in time, I believe the most important thing for you to do, is not to play your balance any further and wait for the payout to be processed. As the first order of business, I would like to invite the Ybets Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which Ste23 can expect his withdrawal to be processed?

No i haven't touched it at all and its been over 3 weeks now

Dont know why you give them and good score casino wont use a casino from use again.

Hello Ste23,

we have already contacted the casino representative who can hopefully give us more information about the matter. I understand your frustration, but all we can do now is wait.