Yabby Casino - Гравець не може забрати свій виграш.

I played with a 5x max deposit bonus and easily cleared that. I deposited $31 so was able to max the bonus out at $155. They have already taken the leftover funds. I have sent all KYC information on April 1st and all attempts to email the casino are nor answered. I can reach chat but they have zero access to the banking dept and they are zero help. I emailed pitboss@yabbycasino as well and no response. There is no way possible it takes 1 month to verify. This is ridiculous and nobody will help or even reply to emails. A joke.

Hello Austin26181,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Yabby Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

By email never because they haven't replied. EVER. I ask in the chat everyday and they say the same thing. We don't have access to anything banking and to please be patient. No my patience ran out a LOOOONNGGG time ago. I know you have them with a great rep but I am not seeing that at all. Zero communication from them whatsoever. Ridiculous.

And this was a deposit bonus so there is no chance of back to back freebies etc. This is legit. The only thing they told me in chat was I had enough to cash out for the max and then they took the bonus funds obviously.

After 33 days the issue is resolved. I have been verified finally and payout has been received. Case can be resolved. Thank you

Thank you Austin26181 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick