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Hi,is about the 10 euro bonus for new players.Before register ,i saw here this promotion,where You said that the bonus expire after 30 days but it is not true. I made registration,they offered me this 10 euro bonus with 30 Times wagering( so 300euro to wager) but after 1 hour they cancelled my bonus saying that is available for 1 hour. So,is not 30 days,is for 1 hour. I was playing 1 hour,arriving from 10 euro to 150 euro and suddenly my bonus dissapear

Dear Ana Maria,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please confirm that this is the exact bonus that you have redeemed (here)?

Please forward any relevant communication along with your bonus history to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you. But this is not corectly from the casino. How You can wager 300 euro în 1 hour? They now is not possible but they continue to offer this 10 euro bonus no deposit just to take back after 1 hour. Is a lie just to make more new players.

Anyway thanks

Have you tried communicating this issue with the casino directly? Please forward any relevant communication to me. Thank you very much in advance.

Dear Ana Maria,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.