Winnita Casino - Вилучення гравця відкладено.

Hi I requested a withdrawal of 968 euros but they won't let me withdraw it even though I played with real balance and my own money without bonus and I think this situation is unacceptable please see if you can give me a hand. The casino is called winnita.com

Ciao ho richiesto un prelievo di 968 euro ma non me lo fanno prelevare nonostante ho giocato con saldo reale e soldi miei senza bonus e ritengo che questa situazione sia inaccettabile per favore vedete se potete darmi una mano. Il casinò si chiama winnita.com

Dear cotronealessandro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

When did you request the withdrawal?

Is your withdrawal currently pending?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hello! I see that at the moment the withdrawals are successful and only 250 euros remain to be withdrawn. The planned withdrawal date is March 12

hi the withdrawals were successful but I made another one for 1400 and I'm still waiting I sent all the documents but it tells me that they still have to verify the credit card even though I also sent my selfie with it. Please if you can speed up the process because I'm waiting

ciao i prelievi sono andati a buon fine pero ne ho fatto un altro da 1400 e sto ancora aspettando ho mandato tutti i documenti ma mi dice che devono ancora verificare la carta di credito anche se io ho inviato anche il mio selfie con essa. Per favore se potete riuscire ad accelerare i tempi poiché sto aspettando

Hi,

I see, that payments in process. So I just ask you to wait and you will receive all money🙂

Best regards,

Winnita Casino

Dear Winnita Casino, thank you for the information provided.

Dear cotronealessandro, kindly inform us once you receive the money.

Hi, as far as I can see, the payments have not arrived yet and yet it seems like a week has passed. How much longer do I have to wait? It doesn't seem normal to me to wait so long, if they don't arrive within the next week, measures will be taken.

Ciao a quanto vedo non sono ancora arrivati i pagamenti eppure sembra passata una settimana. Quanto altro ancora devo aspettare ? Non mi sembra normale aspettare così tanto se entro la prossima settimana non arrivano si prenderanno provvedimenti

Hi I don't see any payments yet. How is this possible?

Ciao non vedo pagamenti ancora . Come è possibile ?

I just wanted to say that the situation was unacceptable with question casino! They gave me the withdrawals as an error and so I was forced to replay all the money. I absolutely demand a refund I am a compulsive gambler and they are making fun of it. Please help me do something

Volevo solo dire che la situazione e stata inaccettabile con question casino! Mi hanno dato come errore i prelievi e quindi sono stato costretto a rigiocare tutti i soldi. Richiedo assolutamente un rimborso sono un ludopatico e loro si stanno prendendo gioco di ció. Per favore aiutatemi a fare qualcosa

Dear cotronealessandro, do I understand correctly that you lost the money you requested for withdrawal?

Exactly absolutely they gave me as an error j withdrawals and they made me Increase the wait forcing me to play the money. It is not behavior they took advantage of me and I request a refund there are other players also in the same situation as me with this casino

Esatto assolutamente mi hanno dato come errore j prelievi e mi hanno fatto Aumentare l attesa costrigendo a giocare i soldi. Non è comportamento si sono approfittati di me e richiedo un rimborso ci sono altri giocatori anche nella stessa mia situazione con questo casinó

Dear cotronealessandro, I’m truly sorry to hear that you have lost your balance. However, since the initial issue is no longer applicable, we will need to close your complaint at this time. Please remember that withdrawal processes can take up to 14 days at any casino, and casinos cannot take responsibility for decisions made by players during this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.