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Good morning, I requested the first withdrawal of €500 on 19/03, the second withdrawal on 20/03 and finally the third on 21/03 for a total of €1500.

I have sent 3 emails to customer support but I get an automatic response and nothing else. Live chat tells me to wait but I feel like something is wrong. The site does not require verification, I have deposited several times but never withdrawn. I am still waiting but I am starting to worry.

Buongiorno, ho richiesto il primo prelievo di 500€ il 19/03 , il secondo prelievo il 20/03 ed infine il terzo il 21/03 per un totale di 1500€.

Ho inviato 3 email al supporto clienti ma ricevo una risposta automatica e nient altro. La live chat mi dice di attendere ma ho l impressione che qualcosa non va. Il sito non richiede verifica, ho depositato diverse volte ma non ho mai prelevato. Sono ancora in attesa, ma comincio a preoccuparmi.

Dear noitoan98,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Good morning, this morning I cancelled the last of the three withdrawals

(that of 03/21) to reduce requests and try to speed up the withdrawal.

Nothing new.

Buongiorno, questa mattina ho annullato l ultimo dei dei tre prelievi

(quello del 21/03)per diminuire le richieste e cercare di velocizzare il prelievo.

Nessuna novità.

Dear noitoan98,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.