Wild.io Casino - Виведення коштів гравця затримується через блокування рахунку.

Hello,

I am contacting you because I have a problem with the Wild.io site. I have seen on your website that you have helped other people in the same situation as me, hopefully I can be lucky too.

A few months ago I opened an account on this site, I have always been able to deposit money, play on the site and withdraw money. Last February 23rd, when I wanted to withdraw the money from my last winning bets, the site blocked my account and withdrawals. They asked me to verify my account, I had to deliver 3 documents, I delivered them immediately. After that, on February 28th, the site asked me to make a video verification call via Skype, I accepted and made the video call with them the same day. I have always cooperated with them. After the video call, they indicated that in a short period of time, my account verification would be finalized. Last March 3rd, I contact them again, I ask them when the verification will be finished, they answer me that soon, they just have to review the video call. On March 4th, they ask me for a new document, I send it to them the following day. On March 7, I contact them again, they do not respond. On March 10, they ask me again for the same document that I previously submitted, I send them the document again. On March 11, March 12, March 13 and March 14, I contact them again, I ask them to please give me a deadline for the verification of the account, they do not answer or respond that they cannot give me a deadline.

I believe that the site does not want to finalize the account verification, as now my account is locked with my money inside (26,619 USDT), I cannot withdraw my money. I have not been able to withdraw my money for almost a month now and the site does not tell me when it is going to finalize the verification of my account.

I have submitted all the documentation they have requested and even made a video call via Skype. With all the documentation they have on me, the verification could have been completed weeks ago.

I am asking you to please help me with the problem I am having with this site.

If necessary, I could attach in email all the documentation I have sent to Wild.io.

Thank you very much, I hope you can help me, I am desperate with this issue.

Regards

Dear jmorenouib,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Did you play casino games or bet on sports?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hi Dominika, thank you for accepting my complaint.

I answer your questions:

- Yes, on previous occasions I was able to make withdrawals, always without KYC.

- My winnings were accumulated without bonus, I never used any bonus.

- I have only bet on sports, all my winnings come from sports betting.

- In a few minutes, I will send you all the emails and chat transcripts I have had with the Wild.io site.

Thank you very much for your help,

Regards

Hello Dominika,

Last Wednesday I sent you the documentation to your email. 

Did you receive it correctly and have you been able to study it and make any progress in my case?

Thank you very much, I am waiting for your reply.

Regards

Dear jmorenouib, have they requested any additional documents from you since the last communication?

Do you have any updates on the status of your verification?

Are you currently able to access your account?