WikiLuck Casino - Запит гравця на зняття коштів відхилено.

Scam site. 6 days they hassle. I send all documents they want and it got accepted and they telling me im fully verifyed and there should be no problem to take out the money. Then they rejected the withdraw without explanation and stop answering. They prob trying to id hack you.

dont play here.

Dear addemolin1,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Have you attempted to request a withdrawal again? With what result?
• Please forward your recent correspondence with the casino to my email at tomas@casino.guru

Looking forward to hearing from you.

Best regards,

Tomas

Message from the player:

"Can't get a hint as to why I can't get them out the chatbot says I verified everything and the money is on its way then out of nowhere they reject it. I have asked the chatbot and they tell me to email their support and they never answer.

Have tried requesting withdrawal probably 10 times again with no progress. "

Message from the player:

"Får inget tips om varför jag inte får ut dom chatbotten säger att jag verifierat allt och att pengarna är på väg sen från ingen stans rejecta dom det. Har frågat chatbotten och dom säger åt mig å Maila deras support och dom svarar aldrig.

Har försökt begärt uttag säkert 10 gånger igen utan framsteg. "

Which payment method have you chosen when requesting a withdrawal?

Have you asked the casino if there is an alternative way for you to withdraw your winnings?

Dear addemolin1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.