Weltbet Casino - Гравець намагається забрати свій бонусний виграш.

Hello, I registered there yesterday and was able to convert the bonus. I now have 200 euros to pay out and today I have deposited the requested 20 euros. Now I was told in the chat that I would not get the money! I can't help it if they credit me with the no deposit bonus

I hope for help and clarification of the problem

Hallo ich habe mich gestern dort registriert und konnte den Bonus umsetzen ich habe jetzt 200 Euro zur Auszahlung und heute habe ich die verlangten 20 Euro eingezahlt jetzt wurde mir im Chat mitgeteilt das ich das geld nicht bekomme ! Ich kann nichts dafür wenn die mir den Bonus ohne Einzahlung gutschreiben

Ich hoffe auf Hilfe und Klärung des Problems

Dear Andreas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found https://www.weltbet.com/en/promotions/no-deposit :

"HOW TO QUALIFY FOR THE BONUS:

1. Promotion availability 01.05.2020 - 31.12.2020, only for customers who registered to the Weltbet website with a valid e-mail address.

2. Eligible customers will receive 10€ (or equivalent to € in other currencies) instantly, after registration (split evenly between the casino and sport).

3. In case the customer does not receive his bonus, Customer Support should be contacted.

4. Maximum amount that can be converted for this promotion is 200€ (or equivalent to € in other currencies).

5. Minimum amount that can be converted for this promotion is 100€ (or equivalent to € in other currencies).

5.1 In order to withdraw accumulated winnings players are required to make a minimum deposit of 20€ and achieve a rollover of 10 times the deposited amount."

Could you please advise if you have completed wagering requirements for the deposited amount as well?

Thank you in advance for your reply. I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

Hello, I deposited the 20 euros and just gambled away.I then ordered a withdrawal that was canceled and contacted the live chat and explained to them that I got the bonus credited immediately without making a deposit, which was called you get the bonus first after a deposit which was not the case for me because I already had the bonus without a deposit and that it wasn't my fault that I got it credited to it, the case was forwarded and the next day I had the 200 euros in my account! A subsequent payment of 20 euros was also approved! But I would not recommend the registration bonus because it can lead to difficulties if you implement it successfully

thank you

Hallo ich habe die 20 Euro eingezahlt und halt verspielt darauf habe ich wieder eine Auszahlung in Auftrag gegeben die storniert wurde und habe den live Chat kontaktiert und denen erklärt das ich den Bonus sofort gutgeschrieben bekommen habe ohne Einzahlung den es hat geheißen man bekommt den Bonus erst nach einer Einzahlung was bei mir ja nicht der Fall war denn ich hatte den Bonus schon ohne Einzahlung und das es nicht meine Schuld wäre das ich den gutgeschrieben bekommen habe darauf wurde der Fall weitergeleitet und am nächsten Tag hatte ich die 200 Euro am Konto! Auch eine darauffolgende Auszahlung von 20 Euro wurde genehmigt ! Ich würde aber den registrierungsbonus nicht empfehlen da es zu Schwierigkeiten kommen kann wenn man den erfolgreich umsetzt

Danke

Thank you very much, Andreas, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Thank you, yes, it's done

Danke ja es hat sich erledigt

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Andreas, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru