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Very concerning payout delay!

I initially tested the casino with a small payout of 40 Euro and it worked perfectly; within just a few hours the money was in my account.

However, with the second payout of 438 Euro, I'm only being stalled. There's no response to emails and worst of all, they just kicked me out of the chat and suddenly no chat is available (despite 24/7 advertising).

I believe this is intentionally done to encourage replays of the money. The casino has already been informed that I want to close my account immediately after the payout, as there are far more reliable casinos out there.

Sehr bedenkliche Verzögerung der Auszahlung!

ich habe das Casino vorerst mit einer kleinen Auszahlung getestet von 40 Euro und es hat super funktioniert innerhalb weniger Stunden war das Geld auf meinem Konto.

jedoch bei der zweiten Auszahlung von 438 Euro werde ich nur hingehalten, keine Reaktion auf Mails und das schlimmste gerade hat man mich einfach aus dem Chat geschmissen und kein Chat ist mehr verfügbar plötzlich (obwohl 24/7 Werbung)

ich denke dies ist mit Absicht so gemacht damit man das Geld wieder verspielt. Das Casino wurde auch schon informiert, dass ich meinen Account sofort nach der Auszahlung schließen möchte, es gibt wesentlich zuverlässigere Casinos

Dear Cora8614, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? When did you receive the last successful withdrawal?

Thank you in advance for your reply.

Best regards, 

Kristina

Dear Cora8614,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.