ViperWin Casino - Затримка зняття коштів

Viper Win does not process any withdrawals at all, all outside the estimated processing time. I have deposited a lot of money and I see that when it comes time to withdraw my funds they do not process the payments. I contact them and they do not give any reason. First 3 business days... then 5 business days and now they tell me that it will be processed soon without ensuring my withdrawal. Let's say they respond that someday. It is a shame after all my losses they do not process the withdrawal of funds and they have no intention whatsoever, apparently, of doing so.

Viper win no procesa absolutamente ningún retiro,todos fuera de el plazo estimado de procesamiento,he depositado bastante dinero y me veo que a la hora de retirar mis fondos no procesan los pagos,contacto con ellos y no dan ningun motivo,primero 3 dias habiles...despues 5 dias habiles y ahora me dicen que pronto se procesara sin asegurar mi retiro,vamos que responden que algun dia,es una verguenza despues de todas mis perdidas no procesan el retiro de fondos y no tienen intencion alguna por lo que se ve de hacerlo

Dear Pit82,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

According to Viperwin, the February 2024 withdrawals were processed correctly, so there shouldn't be any verification issues. They also confirmed via chat that everything is correct in my account.

Segun viperwin los retiros de febrero del 2024 se procesaron correctamente,entonces no deberia de existir ningun problema de verificación ademas por chat aseguran que esta todo correcto en mi cuenta.

I have taken screenshots of all these chat conversations.

Todas estas conversaciones de chat he realizado capturas de ellas

Viperwin has scammed me out of a lot of money, all my deposits of hundreds of euros and also all my funds, they don't transfer the money after 7 business days, they have no intention of doing so and I no longer have the patience or time to laugh at me anymore. They repeat the same thing, evading and with excuses to not transfer my money, Viperwin is the biggest scam I have unfortunately encountered.

Viperwin me a estafado mucho dinero,todos mis depositos de cientos de euros y ademas todos mis fondos,no tranfieren el dinero despues de 7 dias habiles,no tienen intencion de hacerlo y yo ya no tengo mas paciencia ni tiempo para se rian mas de mí.Repiten lo mismo evadiendo y con excusas para no realizar una tranferencia de mi dinero,viperwin es la mayor estafa con la que me encontrado por desgracia.

Viperwin says that withdrawals are processed in order and queue and that they have many pending requests, I confirm that a friend of mine who requested a withdrawal days after me has already had it processed even though he requested it later than the ones I made, after 5 hours in the chat they continue with the same answers he will soon receive it, it has been 9 business days, this is unacceptable, a casino that excuse after excuse 9 business days without completing the payment process with a single intention, play and lose, deposit more, thanks to viper win I hate online gambling, you have to beg them to respect the right to withdraw your funds.

Viperwin dice que las retiradas se procesan por orden y cola y que tienen muchas solicitudes pendientes,confirmo que un amigo mio que solicito un retiro dias después que yo ya se lo han procesado aun habiendolo solicitado posteriormente a los que yo he realizado,despues de 5 horas en el chat siguen con las mismas respuestas pronto lo recibira,van 9 dias habiles esto es inaceptable,un casino que excusa tras excusa 9 dias habiles sin realizar el proceso de pago con una unica intencion,juegues y lo pierdas,deposites mas,gracias a viper win aborrezco el juego online,tienes que suplicar respeten el derecho de retirar tus fondos.

Today, 10 business days have passed and Viperwin still hasn't respected my decision to withdraw funds, without giving any reason or motive, evading my questions. Withdrawals are essential in an online casino. Think before you play at Viperwin. In my case, 10 business days have passed and they haven't transferred my money, evading my questions without giving a reason or a firm, clear, and coherent motive.

Hoy 10 dias habiles y viperwin sigue sin respetar mi decision de retiro de fondos sin dar ninguna razón ni motivo evadiendo mis preguntas,los retiros de fondos es algo fundamental en un casino online,piensen antes de jugar en viperwin,en mi caso 10 dias habiles y no transfieren mi dinero evadiendo mis preguntas sin dar una razon y un motivo firme claro y coherente

Dear Pit82,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, I'm still requesting my withdrawal. They're not withdrawing funds from my bank account, and they haven't given any coherent or understandable reasons. I've never had any news.

Hola,sigo reclamando mi retiro,no realizan la retirada de fondos a mi cuenta bancaria sin dar ningún motivo coherente ni razón comprensible,ninguna novedad.

I have contacted Viperwin again, and they continue with the same responses and have not transferred a single euro of my money. Please contact them. I beg you to help me. This situation is causing me huge problems.

He vuelto a contactar con viperwin,siguen con las mismas respuestas y con mi dinero sin tranferir mis fondos ni un solo euro,por favor contacten con ellos,les ruego me ayuden esta situacion me esta creando grandes problemas.

Hello, I have contacted Viperwin again, their responses are the same. Please contact them and help me resolve this. I don't know what else I can do. They have already had 12 business days to finish processing my 3 withdrawals of €500.

Hola,he vuelto a contactar con viperwin,sus respuestas las mismas por favor contacten ustedes con ellos y ayudenme a solucionar esto,yo ya no se que mas puedo hacer ya han tenido 12 dias habiles para terminar de procesar mis 3 retiros de 500€ 

Viperwin has been in the same situation since March 30th to April 16th today. This is unacceptable and illegal. They are not withdrawing my money to my bank account. I am still waiting for a response or some kind of help from you. As a user, they are not going to withdraw my money as I requested. They are not going to do it.

Viperwin sigue en las mismas desde el dia 30 de marzo a dia 16 de abril día de hoy,esto ya es inaceptable e ilegal que no retiren mi dinero a mi cuenta bancaria,sigo esperando alguna respuesta o algun tipo de ayuda por vuestra parte,a mi como usuario no van a retirar mi dinero como he solicitado,no lo van a hacer.

Hello, we're still the same. My withdrawals are still "frozen" from March 30th to April 17th, despite having assured me on countless occasions that my account was completely correct and that it was just a "small delay." I have screenshots of everything I mentioned. I've attached a screenshot of my withdrawals and account funds as of today. I look forward to your response and help. Thank you.

Hola,seguimos igual,mis retiradas siguen "congeladas" desde el 30 de marzo a 17 de abril dia de hoy a pesar de haber asegurado que mi cuenta estaba totalmente correcta y que solo es un "pequeño retraso" en infinitas ocasiones al contactar,dispongo capturas de todo lo que hablo,adjunto captura de como se encuentran mis retiros a dia de hoy y fondos de cuenta.Espero su respuesta y ayuda.Gracias.

First of all, I apologize for several consecutive responses without waiting for yours, but I must leave you with as much information as possible. The last reason for this delay since March 30th that they give me is that it is my payment provider's fault. It turns out that now I do not receive my money because the SEPA transfers do not work correctly, which is the withdrawal method used and the one I always use, and once the transfer is made it arrives in my account in minutes. I am not going to complain to you again because your responses are a sample, a museum of joke excuses that anyone would laugh at if it were not their money.

En primer lugar le pido disculpas por varias respuestas consecutivas sin esperar la suya,pero debo dejarle la maxima información posible,la última razón de este retraso desde el dia 30 de marzo que me dan es que la culpa es de mi proevedor de pagos,resulta que ahora no recibo mi dinero por que las transferencias SEPA no funcionan correctamente que ese es el método de retirada utilizado y el que siempre utilizo y una vez realizada la transferencia llega a mi cuenta en minutos...no voy a volver a reclamarles pues sus respuestas son un muestrario un museo de excusas de chiste que cualquiera se echaria a reir si no fuese su dinero.

Their intention is for me to cancel the withdrawals and withdraw again through another method, thus starting this whole unfortunate circus of not transferring my funds all over again.

Su intención que cancele los retiros y vuelva a retirar por otro metodo y asi empezar de nuevo todo este circo lamentable de no transferir mis fondos.

Hello, I still haven't received my money. I don't know what to do anymore. Please contact Viperwin. This isn't fair. I've had more losses in this house than the withdrawals they haven't made.

Hola,sigo sin recibir mi dinero de verdad ya no se que hacer,le pido por favor contacte con viperwin esto no es justo he obtenido mas perdidas en esta casa que las retiradas que no realizan

there is no right to this.

no hay derecho a esto.

Hello, we are still in the same situation (with a slight delay). I am not given a refund date for my withdrawals, despite confirming that my account does not require anything from me and that it is correct according to the finance department. My complaints via chat or email are just a waste of my time. I am waiting for a response from you or for any mediation action.

Hola,seguimos en la misma situación (del pequeño retraso) no me dan ninguna fecha de reintegro de mis retiradas a pesar de reafirmar que mi cuenta no requiere nada por mi parte que esta correcta segun el dpto de finanzas,mis reclamaciones por chat o por correo solo es perder mi tiempo,quedo a la espera de alguna respuesta por vuestra parte o acción mediadora.

Dear Pit82,

Can you please advise what new payment method did you request your withdrawal with and when exactly?

Unfortunately, if you have requested a new withdrawal, you will have to wait 14 days again for it to be processed and there isn't much we are able to do with it's status at this time.

Awaiting your response.

Regards,

Nick

Good morning Nick, let's see if we can understand each other. I have not cancelled the withdrawals from March 30, March 31, and April 1. They are still in process. The payment method is a SEPA bank transfer, the same one I always use. I have not cancelled the withdrawals and they have still not been processed since March 30. The payment method is a SEPA transfer and my account is completely correct. I hope we can understand each other, because for me it means prolonging the process even further if we get stuck in the thread without understanding each other. I have not cancelled the withdrawals nor will I do so, and the method is the one always used: a SEPA bank transfer. In February I received withdrawals with this payment method.

Buenos días Nick, a ver si conseguimos entendernos,no he cancelado los retiros del dia 30 de marzo 31 de marzo y 1 de abril,siguen en proceso,el metodo de pago es transferencia bancaria sepa el mismo que uso siempre,no he cancelado los retiros,siguen sin procesarlos desde el 30 de marzo el metodo de pago es transferencia sepa y mi cuenta esta completamente correcta.espero que nos entendamos pues para mí es alargar mas el proceso si nos estancamos en el hilo sin entendernos,no he cancelado los retiros ni lo hare y el metodo es el utilizado siempte transferencia bancaria sepa,en febrero recibi retiros con este metodo de pago.

Well, I'll have to wait another 7 days for their response... and I've been waiting for another 7 days for a "misunderstanding" that I don't quite understand. I repeat, my withdrawals have not been cancelled; they are still being processed since March 30th so they can make the SEPA bank transfer. They have not been cancelled, they will not be cancelled on my part, and honestly, I've waited 7 days for their response and now another 7 days... my case is lamentable.

Pues a esperar otros 7 días a su respuesta...y 7 dias que estado esperando para que haya un "mal entendido" que no comprendo mucho.Repito mis retiros no se han cancelado siguen en proceso desde el dia 30 de marzo para que realizen la transferencia bancaria SEPA,no se han cancelado no se cancelaran por mi parte y sinceramente,esperado 7 dias su respuesta y ahora de nuevo otros 7 dias...mi caso es lamentable.

My withdrawals haven't been canceled. I've been waiting since March 30th. Oh my God, I can't believe you realized I canceled the withdrawals.

I have not cancelled my withdrawal requests. At no point have I said that I have cancelled the withdrawals. It is frustrating that I now have to wait another 7 days for their response, when I have never communicated any cancellation of withdrawals. As you can see, they still have not paid me from March 30, 2025, to today, April 21, 2025.

Mis retiros no han sido cancelados sigo esperando desde el dia 30 de marzo. Por dios no me puedo creer que usted haya entendido que he cancelado los retiros.

No he cancelado mis solicitudes de retiro en ningún momento he dicho que haya cancelado los retiros,es desesperante que ahora tenga que esperar otros 7 dias su respuesta,cuando yo en ningún momento he comunicado ninguna cancelacion de retiros.como puede ver siguen sin pagarme desde el dia 30 de marzo del 2025 a dia de hoy 21 de abril de 2025.

My withdrawals remain intact since March 30th, one on March 30th for €500, another on March 31st for €500, and another on April 1st for €500. NONE HAVE BEEN PROCESSED AS OF APRIL 21ST.

My account doesn't require anything at all, it's correct, and Viperwin confirms this as you can see in the screenshots. I received a withdrawal in February from the same payment provider. It's been 14 days since I filed the complaint on April 5th. I don't know what else I should do to get Viperwin to publicly explain my claim.

Mis retiros siguen intactos desde el dia 30 de marzo,uno el 30 de marzo de 500€ otro el 31 de marzo 500€ y otro el 1 de abril 500€ NINGUNO SE A PROCESADO A DIA 21 DE ABRIL.

Mi cuenta no requiere nada en absoluto esta correcta viperwin lo confirma como puede ver en capturas.He recibido en febrero retirada con el mismo proeevedor de pagos.Han pasado 14 dias desde que presente la queja el 5 de abril.....no se que más debo hacer para que de una explicacion publica viperwin a mi reclamo.

Nick, I ask you please that when you contact the casino you take into account the date of my withdrawals, March 30, 31 and April 1 and in addition to that, please keep in mind that the casino has confirmed and reiterated on several occasions that the account is completely correct without anything they have to require from me, please keep this in mind. According to Viperwin my account is perfect and it is simply a delay. Please let's avoid lengthening this process with questions or answers that if you analyze all the screenshots and all the information provided by me, the only reason they give is that it is an unusual delay.

Nick, le pido por favor que cuando se comunique con el casino tenga en cuenta la fecha de mis retiros, 30,31 de marzo y 1 de abril y ademas de eso tenga muy presente que el casino a confirmado y reiterado en varias ocasiones que la cuenta esta totalmente correcta sin nada que tengan que requerirme,ruego lo tenga muy presente.Segun viperwin mi cuenta esta perfecta y es un simple retraso.Evitemos por favor alargar este proceso con preguntas o respuestas que si analizas todas las capturas y toda la información facilitada por mi parte,EL Unico motivo que dan es que es un retraso inusual.

Hello Nick, carefully analyze the information I am providing you. First of all, THE WITHDRAWALS of March 30, 31, and April 1 have not been canceled, a total of €1,500. Secondly, my account does not require anything at all to be provided by me, insured by Viperwin. Thirdly, I received a successful withdrawal months ago with the same withdrawal method used for these withdrawals: Bank transfer. Please, before answering me or asking me, analyze everything I am providing you so that you do not have to wait, among other things, 7 days for a response without making any progress. Thank you.

Hola Nick analiza bién la información te facilito en primer lugar NO HAN SIDO CANCELADOS LOS RETIROS del dia 30,31 de marzo y dia 1 de abril en total 1500€ en segundo lugar mi cuenta no require nada en absoluto que aportar por mi parte asegurado por viperwin,en tercer lugar he recibido retiro exitoso meses atras con el mismo metodo de retiro que el utilizado para estas retiradas que reclamo Bank transfer transferencia bancaria.por favor antes de responderme o preguntarme analiza todo lo que te facilito para no tener que esperar entre otras cosas 7 dias de respuesta en respuesta sin avanzar.Gracias.

Aqui tiene el ultimo correo recibido de viperwin para que tenga la seguridad de que el problema es un retraso de viperwin,ya inaceptable.Te lo traduzco también.

Hello Pedro,

Thank you for contacting our Customer Support team.

We are very sorry for the inconvenience you have experienced and fully understand how frustrating this may be.

After a thorough review of your withdrawal request, we inform you that you are currently experiencing an unexpected delay. We understand that timely access to your funds is important and we apologize for any inconvenience this may have caused.

Our finance department is aware of the situation, and due to the high volume of requests, withdrawals may experience delays. We want to assure you that your money is safe. The withdrawal is being processed, but it may take a little longer than expected.

We appreciate your patience while we manage this process and sincerely apologize for any inconvenience this may have caused.

If you have any additional questions, please feel free to contact us via email at support@ViperWin.com or live chat.

Best regards,

Customer Support

Viperwin's response is always the same, a delay and a problem for the casino. Nick, I think this delay has already become too much and I don't have to wait another day for them to refund my money. We're talking about a 1-month delay and this is unacceptable and negligent on their part, since there are commitments they must respect for their clients like me who have spent a significant amount of money. Everything remains the same and will remain the same until you publicly ask them for explanations.

La respuesta de viperwin es siempre la misma,un retraso y un problema de el casino,Nick creo que este retraso ya a pasado a palabras mayores y no tengo por que esperar ni un dia mas a que reintegren mi dinero,hablamos de 1 mes de retraso y esto es inaceptable y una negligencia por su parte ya que existen compromisos que deben respetar a sus clientes como yo que he gastado una buena cantidad de dinero.Todo sigue igual y seguira igual hasta usted no les pida explicaciones publicamente.

Dear Pit82,

Firstly, please refer from spamming the complaint - it will only prolong the processing time.

I will now forward your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Pit82!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Today, April 25th, they have finally completed my withdrawal requests made on March 30th, 31st, and April 1st. We will see what I requested today if they do things as they should and it is processed within the agreed time.

Hoy dia 25 de abril, al fin han completado mis retiradas solicitadas dia 30,31 de marzo y dia 1 de abril....veremos a ver la solicitada el dia de hoy si hacen las cosas como deben hacerse y se procesa en el tiempo acordado