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Registered at the casino for 1 week! NO winnings and in the BONUS at the freerolls tournaments you are still cheated out of your balance or you had free spins and strangely, you can no longer access the slot and further jokes. Biggest rip-off there is! Support doesn't matter! -10 / 10 rating

Seit 1 woche bei dem Casino angemeldet ! KEINE Gewinne und im BONUS bei den Freerolls Tunieren wird man noch um die Balance betrogen bzw. man hatt freespins und kann komischerweise nicht mehr auf den slot zugreifen und weitere Scherze . GRössten Abzocker was es gibt ! Support macht gar nix ! -10 / 10 bewertung

Dear Christoph,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me.

Regarding the issue with freerolls tournaments, please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Christoph,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.