Velobet Casino - Запити гравців на зняття коштів відхиляються.

I’m trying to withdraw the money through SEPA I enter the IBAN number and request to withdraw my winnings and it keeps saying rejected.

Hello Hayleybbz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Velobet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

yes my account is verified I was having trouble with this at first so I sent a email to support@velobet.com and somehow my account is verified but I received no reply from the email so I’m not sure if emails are getting read. I made a deposit with real money and it also gave me a bonus because you can’t bet over 4.50 with active bonus and I tried to withdraw 4000 and it said I have a active bonus so I kept on playing and now I can bet over 4.50 and it’s allowing me to withdraw so it’s my money it’s just keeps saying rejected when I’m trying to withdraw I’ve tried making a deposit with a different card to see if that will allow me to withdraw.

Hello Hayleybbz,

Can you please forward the communication between you and the casino regarding this complaint to nikolas.b@casino.guru?

Dear Hayleybbz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.