Velobet Casino - Спроби гравця перешкодити.

They go to extreme lengths to stop you getting money back

Hello clare1234,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Velobet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do you have any active bonus on your casino account? When was the last time you spoke to the casino and what was it about?

Based on the screenshot you provided, you simply have to wager the deposit in order to withdraw. Please do as the casino advises.

Looking forward to your answer.

Regards,

Nick

Dear clare1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.