Vegasino Casino - Виведення коштів гравцем затримується.

Dear Ladies and Gentlemen,

I have requested several withdrawals, all of which have been declined after 48 hours. The reason given is a problem with the payment service provider. However, I have already attempted withdrawals using different payment methods, yet all have been rejected.

The customer service has been unable to help so far, and the live chat is unreachable.

The play was without bonus money.

The KYC verification is not yet completed, but it has not been requested from me either.

I kindly ask the Casino Guru Team to assist me with this problem.

Thank you very much!

Sehr geehrte Damen und Herren,

Ich habe mehrere Auszahlungen beantragt, welche immer nach 48 Stunden abgelehnt wurden sind. Der Grund dafür ist ein Problem beim Zahlungsdienstleiter. Jedoch habe ich bereits mehre Auszahlung auf verschiedene Zahlungsarten gestellt, alle jedoch wurden abgelehnt.

Der Kundenservice konnte bisher nicht helfen und der Live Chat ist nicht erreichbar.

Es wurde ohne Bonus Geld gespielt.

Die KYC Verifizierung ist noch nicht abgeschlossen, jedoch wurde diese auch noch nicht von mir verlangt.

Ich bitte das Casino Guru Team mir mit diesem Problem zu helfen.

Vielen Dank!

Dear plxJoel, 

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you successfully made any withdrawals from this casino before?

How long have you been facing difficulties withdrawing your winnings?

Did you ensure that you selected the same payment method for your withdrawal as the one you used to deposit funds into the casino?

What solution did customer support suggest when you reached out to them regarding this issue?

Could you please share screenshots showing the error message you encounter when attempting to withdraw your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear plxJoel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

case was solved

Fall wurde gelöst

Dear plxJoel,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru